Client Care Coordinator

We are hiring! Family Therapy Group of Weston is looking for a part-time (20 hours/ week) Client Care Coordinator to join our growing team.


In your role as CCC, you will serve as the first point of contact to both new and established clients to ensure they are satisfied with their services and have all of their treatment needs met via phone, email and in person. The CCC works closely with clients from initial contact through ongoing care by managing scheduling, appointments and documentation for over 20 clinicians.

This position offers varied responsibilities daily and a friendly office environment. Candidates for this position are friendly, energetic, self-motivated, and extremely detail-oriented, with excellent organizational and interpersonal skills. Must have proficient command of technology and be computer savvy. Must have excellent communication skills, the ability to multitask, and exceptional phone manner.


This critical position requires someone who can be interrupted frequently, maintain an exceptional attitude, joyfully serve others and share our belief that our clients come first.


WHAT YOU WILL DO:

• Take all incoming referrals for new clients and schedule within 24 hours
• Enter all new client information into our Electronic Health Records and Customer Relationship Manager systems accurately
• Communicate with clients in regards to what they should expect, what documents need to be completed prior to the first appointment.
• Make appropriate selections/matches from client to clinician based on areas of specialization and expertise.
• Make communication with clients after their second appointment in order to ensure their needs were met and they were satisfied with their placement.
• Utilize referral sources when clinicians are accepting new client; make phone calls to referral coordinators informing them of these openings
• Use systems to verify active insurance and related information

WHAT WE ARE LOOKING FOR:

• Experience in customer service, healthcare or mental health setting is a plus
• Warm and inviting personality, excellent with phone and email communication
• Knowledge of HIPPA regulations and confidentiality requirements in a healthcare setting
• Ability to multitask and stay organized in a fast paced environment
• Someone who enjoys working as part of a collaborative team
• Must have deductive reasoning skills and able to interpret charts and graphs
• Bilingual is a must (English/Spanish)