Program Operations Manager

Wellth is a pioneering digital health company headquartered in Los Angeles. Our mission is to motivate people living with chronic conditions to make healthier choices every day. We use behavioral economics, habit science and technology to motivate lasting behavior change in some of the highest‑need and most underserved populations in the U.S., drastically changing their quality of life and health outcomes. Our results—including reductions in hospitalizations by over 40% with major insurers and health systems—demonstrate the power of our approach. With a mission‑driven team and a focus on measurable impact, Wellth is on a path to become the category leader for hard‑to‑engage populations. About The Role We’re looking for a Program Operations Manager to own the performance and outcomes optimization of a portfolio of our highest‑priority programs. You’ll translate program goals and data insights into high‑quality, correctly configured member experiences and interventions and then monitor, iterate, and scale what works. The role sits within the Product organization and partners closely with Client Success, Product, Engineering, Design, and Health Informatics/Data Analytics (HIDA). What You’ll Own Program performance & outcomes optimization (your “scoreboard”) Take ownership of outcomes optimization for 4–5 key programs, with success measured by program performance against defined targets. Monitor program lifecycle performance and key metrics such as: Medication adherence / PDC Care gap closure rates Healthcare utilization trends (as available/appropriate per client and program) Engagement and activation health across priority segments Provide clear, structured reporting on program health (weekly and/or monthly depending on program need). Identify when performance is off track, diagnose likely causes, and drive targeted improvements. Serve as a tactical lead for intervention strategies, identifying opportunities within member populations to improve engagement and health outcomes. Project‑manage end‑to‑end launches to ensure experiences are timely, safe, accurate, and error‑free. Data‑driven discovery & analysis (hands‑on and/or by direction) Proactively surface opportunities via analysis—either by performing analyses yourself or directing HIDA to conduct deeper dives. Create reusable analyses/reporting views that make it easy to: Partner with Client Success to confirm clear outcomes/targets and ensure alignment with client priorities. Understand intervention performance. Segment member populations for targeted strategies. Review survey responses and synthesize insights for Client Success partners. Co‑develop performance strategy and presentation materials (e.g., SBRs, monthly refreshes) and help CS tell a crisp story with data and intervention results. Partner with Product and Engineering to flag product limitations, propose improvements, and help prioritize capabilities that reduce manual work over time. Help templatize program setup and optimization so it becomes repeatable and “high polish” for future programs (e.g., scaling from 500 to 500,000 members). Example Responsibilities (day‑to‑day) Build and maintain a scorecard for each Tier 1 program and keep it current. Spot an underperforming segment, design an intervention approach, launch it, QA it, and monitor results. Configure a new product experience end‑to‑end: criteria, content, collisions, testing, translations, publishing, documentation, communications. Launch a client‑requested survey and ensure results are easily viewable, summarized, and shareable. Standardize successful tactics across programs (e.g., apply a winback strategy learned in one state/program to others). What Success Looks Like (first 3–6 Months) Program performance scorecards exist and are trusted sources of truth; reporting is consistent and actionable, revealing gaps and opportunities. Multiple high‑quality interventions have been shipped with strong QA and clear measurement plans. Cross‑functional partners view you as the “operator who makes it real”—fast, rigorous, and reliable. At least one or two intervention learnings are turned into a repeatable program standard. Who You Are 4–8+ years experience in program operations, growth/engagement ops, product ops, analytics‑driven operations, consulting, or digital health operations. Proven ability to run metrics‑driven optimization loops: set targets → launch interventions → measure → iterate. Strong project management skills across multiple stakeholders and parallel workstreams. Comfort operating in tools + data: you can reason from dashboards, queries, cohorts, funnels, and experiment results. High bar for operational excellence: details, QA, documentation, and “safe to ship” judgment. Nice to have Experience working with Medicaid/Medicare populations and/or chronic condition programs (diabetes, hypertension, CKD, depression, heart disease). Familiarity with medication adherence metrics (e.g., PDC) and care gap closure concepts. Experience with experimentation, survey design, behavioral interventions, or member engagement tooling. Basic SQL or analytics tooling proficiency (depending on your stack). How You Work Outcomes‑obsessed and comfortable being held accountable for program performance. Equal parts analytical and executional—you can diagnose and deliver. Bring clarity: crisp scorecards, clear launch checklists, and tight feedback loops. Look for ways to reduce manual work through better systems, templates, and tooling. Reporting & Collaboration Reports into: Product. Core partners: Client Success Leads, Product Management, Engineering/Design, HIDA/Analytics, Acquisition Marketing, Member Care Advocates. You will enjoy working with us at Wellth. We offer flexible working arrangements supporting strong remote‑first practices and tools, with the option to work in our excellent gathering space in Marina Del Rey. Competitive salary and commission structure, health, dental and vision insurance, and an FSA/HSA plan. Be part of a highly dedicated team building the future of healthcare. Location: Los Angeles Office (Hybrid) Base Comp: $125k‑$150k Wellth is an equal‑opportunity employer. We value diversity and do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. #J-18808-Ljbffr SupportFinity™