General Manager

Milford, CT | $150K+

We’re recruiting a General Manager to lead a large commercial property with retail and restaurant tenants in Milford, CT.

This opportunity suits an experienced commercial property leader who can run day-to-day operations, build strong tenant relationships and improve financial performance. Experience managing a large retail or shopping-center property with restaurant tenants is essential.

The role

• Take responsibility for property operations, building maintenance, service standards and the overall customer experience.
• Prepare and manage annual budgets, business plans, forecasts and capital expenditure, with a focus on growing net operating income and controlling costs.
• Support leasing and business development, including prospecting for local merchants, coordinating temporary leasing, negotiating renewals and amendments, and developing additional revenue opportunities.
• Build strong relationships with retail and restaurant tenants, oversee lease administration, manage collections and resolve operational or tenancy issues.
• Lead and develop the on-site team, manage vendor contracts and procurement, and oversee capital projects, tenant improvements and timely store openings.
• Work with marketing teams to increase footfall, support tenant sales and deliver community events; maintain relationships with local authorities and emergency services.

Additional responsibilities

• Maintain the property’s physical condition, operating systems, amenities and presentation standards.
• Support redevelopment and repositioning projects while minimising disruption to tenants and customers.
• Oversee compliance with applicable regulations, lease obligations, operating agreements and insurance requirements.
• Lead risk management and emergency response, acting as the property’s primary contact during incidents.
• Prepare monthly management reports and present operational performance, budgets and recommendations to ownership.
• Monitor local competition, demographic changes and development activity to identify risks and opportunities for future growth.

What we’re looking for

• Proven experience managing a large commercial property with retail and restaurant tenants, including at least two years of regional shopping-center management experience.
• Strong financial skills across budgeting, forecasting, reporting, collections and capital planning.
• Leasing and business-development experience, with the ability to prospect, negotiate and close local deals.
• Confident leadership skills and the ability to manage staff, contractors, tenants and ownership relationships.
• Proficiency in Microsoft Office; familiarity with Yardi, MRI or similar property-management systems.
• A bachelor’s degree or equivalent professional experience; a real estate salesperson’s licence is preferred.

Schedule and working requirements

This is an on-site role with rotating weekend coverage and flexibility to work evenings and public holidays. It includes 24/7 on-call emergency responsibility, with a preferred response time of under 30 minutes when assigned coverage.

The role involves regular property inspections, walking, standing, stairs and occasional lifting of up to 30 pounds. Reasonable accommodations may be made to support essential duties.

Interested candidates should get in touch for a confidential conversation.

Interested?

Any suitable candidates who apply will be reached out to directly to discuss.

Reach out to my directly on LinkedIn for a confidential discussion about this opportunity.