General Manager

General Manager Position at Omni New Haven HotelOmni New Haven Hotel, located in downtown New Haven and just steps away from the prestigious Yale and other universities, offers luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven's skyline visible from surrounding highways & bridges. Our guests enjoy breathtaking views from our guest rooms and John Davenports Restaurant located in the 19th floor overlooking the city and Yale Campus.Come join our award winning team at the only 4-diamond hotel in New Haven where you'll experience a rewarding and powerful work environment! We offer paid internships, development programs, tuition reimbursement competitive benefits and a rewarding career opportunity in hospitality!The Omni New Haven at Yale is currently seeking a General Manager for this 306 room hotel located just steps from the historic Yale University campus and the 16-acre New Haven Town Green.This position functions as the primary, strategic business leader of the Omni New Haven at Yale, responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales, and revenue generation intended to deliver a return on investment to ownership. The General Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategy and initiatives, with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers and members through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.ResponsibilitiesSets goals and expectations for direct reports.Identifies leadership and fosters career development.Inspires and motivates team to achieve operational excellence.Creates a cohesive leadership team and positive business environment that consistently delivers resultsDevelops deployment strategies to market property to continue to grow market share.Supports the sales strategy by encouraging effective revenue management practices.Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property's market position.Identifies key drivers of business success.Reviews sales goals and strategies to ensure alignment with positioning and pricingEnsures sales and revenue engines are leveraged to drive RevPAR improvement year over year.Ensures capital expenditure funds are being budgeted and deployed effectively and within the program.Holds staff accountable for successful performance in a positive manner.Utilizes an "open door" policy.Communicates a clear and consistent message regarding service/guest experience goals to produce desired results.Fosters associate engagement to providing excellent service.Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.Works collaboratively with various Homeowners Associations and Global Sales Offices to build and nurture strong relationships to aid the business objectives of the resortProvides strategic direction and direct support to ensure the success of the group sales team.Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfactionParticipates directly in risk management issues and prevention including legal and workers compensationEnsures accurate revenue, expense and labor forecasts and executionCreates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.Participates in associate relations to facilitate retention and acquisition.Qualifications2 years minimum experience as a General Manager in a Four-Diamond Hotel preferredPrevious experience in a similar environment and type of hotel preferablePrevious experience with labor relations/managing in a union environment preferredStrong leadership skillsExcellent communications skillsAble to motivate team to provide best-in-class customer service10+ years of P&L responsibilitiesEducation preferredOmni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: