Gas and Electric Dispatcher

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

Responsible for coordination of communications and information operating a variety of communication equipment including two-way radios, cell phones, and personal computers in order to receive, prioritize, schedule and dispatch emergency and non-emergency calls. This position also coordinates internal and external agencies, vendors, and equipment for field crews.

Accountabilities

• Serve as the Dispatcher on shift, supporting all system operations activities, including monitoring system conditions and utilizing advanced control center technologies, including Click, to safely and reliably respond to Gas and Water distribution system disturbances and events.
• Manage normal system events and collaborate with the Senior Dispatcher on more complex issues to determine appropriate actions necessary to safely and reliably restore Gas and Water system operations, including dispatching field crews.
• Manage trouble incidents during normal operating conditions using the Click system and collaborate with the Control Room team, Construction, and Operations to establish priorities and dispatch resources as needed.
• Complete dispatch logs and reports and ensure accurate updates for after-hours repairs and outage restoration activities.Perform crew callouts for emergency work during off-hours.
• Work with the Senior Dispatcher to create and distribute internal notifications for major incidents.
• Act as a customer service representative during off-hours and utilize SAP to create work orders.
• Ensure all emergency orders and short-cycle work are properly scheduled and assigned to technicians through the Click system.Perform other duties as assigned.

Education and Experience

• High School Diploma required with a minimum of 2 years of experience in a dispatching/call center environment and/or demonstrated experience managing multiple assignments in a customer service environment.Knowledge of Geographic Information Systems (GIS), SAP systems, work scheduling systems, or dispatching systems preferred.
• Demonstrated ability to work systematically to analyze problems and issues, identify causes, anticipate implications, and determine effective courses of action during periods of stress and emergencies.
• Ability to work in a team environment and prioritize multiple tasks concurrently to meet required deadlines.
• Excellent organizational, written, and verbal communication skills.
• Flexibility to work rotating shifts, including day, evening, and night hours, weekends, on-call duties, and Company-recognized holidays.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.Valid driver's license required.
• Must pass Company pre-employment DOT testing and examination.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.