Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Training & development
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• 401(k)
• Health insurance

Are you someone who takes pride in helping others, solving problems, and building lasting relationships? Looking for a career where your contributions matter and your hard work is recognized? Mike Erickson Insurance Agency is growing! We're seeking a dependable, motivated, and customer-focused Customer Service Representative (CSR) to join our team in Great Falls, Montana.

No insurance experience required! We offer competitive, experience-based compensation, commission and bonus opportunities, structured training, and room for professional growth. We value integrity, initiative, accountability, and a genuine desire to help people.  Whether you're an experienced, licensed insurance professional or someone with strong customer service skills looking for a new career, we'd like to hear from you. 

As a CSR, you'll be an essential part of our agency's daily operations and long-term success. You'll assist customers with their insurance needs, manage policy changes, resolve concerns, and develop relationships that encourage customer loyalty.

Customer Service & Relationships

• Assist customers with policy questions, billing inquiries, coverage information, claims and service requests.
• Process policy changes, renewals, and account updates accurately and efficiently.

Agency Operations & Teamwork

• Maintain accurate customer records and documentation in agency systems.
• Manage competing priorities while delivering timely, professional service.
• Collaborate with team members to ensure a consistent customer experience.

Customer Needs & Agency Growth

• Identify opportunities to review coverage and address additional insurance needs.
• Support agency growth through excellent service, customer retention, and relationship development.

Required Qualifications

• Genuine commitment to exceptional customer service.
• Strong verbal and written communication skills.
• Comfortable using computers and learning new systems.
• Team-oriented mindset and willingness to learn and grow.
• Willingness to obtain required insurance licensing.

Preferred Qualifications

• Previous customer service experience in insurance, banking, healthcare, retail, or a related field.
• Experience managing customer accounts or resolving service concerns.
• Active Montana Property & Casualty insurance license.
• Previous insurance agency experience.

About Our Agency
Mike Erickson Insurance Agency is a locally operated State Farm independent contractor agency serving individuals, families, and businesses throughout Great Falls and Central Montana.  We're building an agency grounded in integrity, accountability, exceptional service, and long-term relationships. We believe successful agencies start with strong teams, and we're committed to developing people who take pride in their work and want to grow professionally.

Ready to Join Our Team?  If you're dependable, service-minded, and interested in building a rewarding career with a growing local insurance agency, we encourage you to apply!

This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Team members are employed by the independent contractor agent and not State Farm.