Junior System Administrator

Reporting to the System Administrator, the Junior System Administrator helps manage, monitor, and maintain the university’s computing environment (on-premise and cloud-based). Assists in administering Windows server infrastructure, including physical, virtual and cloud-based systems. Monitors multiple environments on various servers and ensures proper operation. Assists in management of Directory Services, including user account management and data access management. Acts as back up to the System Administrator. Monitors the status and operations of data center infrastructure, including related network systems, console systems and peripheral equipment. Assists in managing storage infrastructure. Works with developers to troubleshoot problems on servers in all environments. Assists with integration of new code into production systems. Monitors Help Desk ticket-tracking system and responds as necessary. Assists in troubleshooting and restoring services by analyzing, identifying and diagnosing faults using established processes and procedures. Provides assistance and escalation when necessary. Consults with project managers, analysts, programmers, administrators and other IT professionals on various issues, including system design, limitations and capabilities, performance requirements, interfaces and maintenance. Documents system changes and provides written and oral reports when requested. Assists in the preparation of technical documentation and system diagrams. Researches new products and technologies and recommends purchases. Attends training and performs self-study to keep expertise current. Associate’s degree in Information Technology or related field and two years of experience or bachelor’s degree in Information Technology or related field. Proficiency with Windows environments. Experience managing virtual and cloud-based systems. Knowledge of information technology systems analysis, design, testing and maintenance techniques. Knowledge of computer hardware, software, operating systems, networking, and other IT tools and resources. Exceptional analytical skills with the ability to apply critical thinking skills to resolve moderately complex problems. Ability to follow technical directions. Ability to communicate in a clear and concise manner. Effective decision-making skills and the ability to work independently. Effective interpersonal skills and the ability to establish and maintain effective working relationships with administrators, faculty, staff and students. Experience with VMware. Experience in an institution of higher education. Experience responding to cyber security incidents. Travel/Overtime Requirements: The employee assigned to this position is expected to work a 7-1/2 hour shift, Monday through Friday. In addition, employee is expected to work outside regular business hours and on weekends for planned system maintenance or emergencies as necessary. Annual Salary/Hiring Range: $61,198 - $70,000; actual salary depends on qualifications. Telecommuting: Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies. #J-18808-Ljbffr