Audio/Video Telecommunications Analyst/Operator

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Key Responsibilities

• Provide guidance for the analysis, maintenance, and modification of complex
• telecommunication systems to meet operations standards.  
• Provide guidance regarding complex telecommunication systems usage and recommend changes as appropriate.
• Coordinate with event organizers, presenters, and technical staff to understand requirements and confirm equipment needs.
• Conduct equipment testing, calibration, and system checks in advance of events.
• Provide guidance for end-user training of telecommunications features and functionality.
• Set up and operate audio visual equipment including microphones, projectors, speakers, monitors, cameras, video switchers, and conferencing systems.
• Support in-person, hybrid, and virtual meetings and events, ensuring high-quality audio and video delivery.
• Manage and monitor AV systems during live events to quickly identify, diagnose, and resolve issues.
• Handle AV recordings, livestreams, and playback when required.
• Maintain inventory of AV equipment, track usage, and request equipment maintenance or replacements as needed.
• Submit trouble tickets for hardware and software problems to Tier 2 and 3 support teams for repair or replacement
• Ensure AV setups comply with organizational standards, safety guidelines, and security protocols.
• Provide user support and training on AV tools, room systems, and conferencing platforms.
• Document event setups, troubleshooting actions, and equipment performance.

Qualifications

• Must have 3+ years of experience
• Bachelor’s degree in Telecommunications, or related technical field; equivalent experience will be considered.
• Experience operating and supporting professional audio, video, and conferencing systems.
• Working knowledge of AV signals, equipment types, and troubleshooting methods.
• Experience with hybrid meeting platforms (e.g., Microsoft Teams, Zoom, Webex).
• Ability to lift and move AV equipment as needed.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently and collaboratively in fast-paced environments.
• Must be able to work morning and evening shift
• Must possess a Top Secret Clearance
• Must be able to obtain and maintain a DHS Entry on Duty (EOD) at the SCI level

Preferred Qualifications

• Experience with enterprise-level AV infrastructure or control systems (e.g., Crestron, Extron, Biamp).
• Industry certifications (e.g., CTS, AVIXA) are a plus.
• Experience supporting federal/enterprise environments with security or access requirements.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required