Pool Server

Job Opportunity at Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue find the best of both big city adventure and a tropical getaway arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep.

Essential Functions

• Conduct all opening procedures including obtaining pool keys, unlocking all cabinets, setting up amenities, and phones.
• Offer guests of the restaurant an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
• Anticipate and service of guests' requirements before requests are necessary.
• Take food and drink orders, and clear necessary items.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Complete opening and closing sidework as assigned and have all tables and chairs set according to standard.
• Wipe down, set up and move, when necessary, all pool deck equipment.
• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
• Ascertain a guest's satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved.
• Handle any guest inconvenience or complaint swiftly, with a smile and to the satisfaction of the guest, informing management of the situation and how you resolved it.
• Report any accident immediately, no matter how minor, to a manager.
• Ability to recognize and address potential intoxicated, disruptive or undesirable guests.
• Restock the fridges accordingly to business and deep clean fridges monthly.
• Ensure that service cabana is fully stocked and prepared for business including condiments, cups, napkins, etc.
• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Comply with Four Seasons' Work Rules and Standards of Conduct.
• Work harmoniously and professionally with co-workers and supervisors.

Minimum Requirement

• Must be able to work all shifts including, AM's, PM's, weekends, and holidays.
• Requires proficiency in the English language.
• Minimum 1-2 years food and beverage serving and/or related food and beverage experience.
• Must have a strong F&B knowledge.
• Ability to accurately process cash and credit card transactions.
• Able to stand and walk up to 8 hours.
• Able to lift and carry up to 20 pounds.
• We look forward to receiving your application!

Benefits Four Season Employees Enjoy

• Competitive Employee Health, Basic Dental and Vision Insurance
• Complimentary Rooms Nights at Four Seasons
• Exclusive discount and travel programs with Four Seasons
• Vacation, Sick and Holiday Pay
• Paid Parental Leave
• 401k Plan with Match
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• And so much more!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.