Sales & Operations Manager

Sales & Operations Manager

Position Overview: The Sales & Operations Manager is responsible for delivering outstanding customer experiences while driving revenue growth through business development and operational excellence. This hybrid role combines client acquisition with service oversight, making it ideal for a professional who excels at building relationships and ensuring high-quality service execution within the commercial cleaning industry. Serving as the primary local contact, the Outside Sales Manager will foster client partnerships, oversee service quality, and contribute to the company's continued growth.

Key Responsibilities:

• Sales & Business Development (≈65%)
• Identify and pursue new commercial clients through research, networking, and outbound outreach.
• Conduct in-person meetings and presentations to showcase service offerings.
• Perform live demonstrations of services (e.g., carpet, tile, and upholstery cleaning).
• Develop proposals and close new business opportunities.
• Maintain accurate records of client interactions and sales pipeline in CRM systems.
• Build and nurture long-term client relationships to drive repeat and recurring revenue.
• Operations & Service Delivery (≈35%)
• Perform hands-on cleaning and restoration services as needed to ensure quality standards.
• Create work orders and coordinate with technicians for accurate service execution.
• Conduct quality control inspections and follow up with clients post-service.
• Assist with scheduling, resource planning, and day-to-day operations.
• Support and guide a small team to maintain service excellence.

Requirements:

• Minimum of 1 year experience in the commercial cleaning industry (required).
• Proven track record in sales, preferably in a B2B or service-based environment.
• Strong knowledge of cleaning methods, floor care, and restoration services.
• Ability to manage multiple priorities and lead operational activities.
• Excellent communication, organization, and client relationship skills.
• Self-motivated with a strong drive for growth and high performance.
• Valid driver's license and reliable transportation.