Product Manager II - Operations Analyst

CompanyCox Automotive - USAJob Family GroupEngineering / Product DevelopmentJob ProfileProduct Manager IIManagement LevelIndividual ContributorFlexible Work Option Hybrid - Ability to work remotely part of the weekTravel %Yes, 15% of the timeWork ShiftDayCompensationCompensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job DescriptionProduct Manager IIJob SummaryThe Product Manager II supports the execution of enablement, adoption, and optimization strategies for Product Management and UX teams across CAPTG. This role sits at the operational backbone of Product Operations. Core responsibilities include administering enterprise tools, managing learning and training logistics, maintaining knowledge management resources, and producing reporting and dashboards that inform leadership decisions.This is a hands-on, execution-focused role that works cross-functionally across Product, UX, Solution Delivery, Change Management, and Corporate Communications. The person in this role brings strong organizational skills, attention to detail, and a proactive spirit to ensure Product Operations runs efficiently and product practitioners have what they need to do their best work. They operate with a moderate level of guidance and are expected to grow their independence over time.This role uses AI tools to enhance day-to-day execution, from synthesizing feedback and generating documentation to building Claude skills that support product and UX practitioners across the organization. AI empowers the Product Manager II to work more efficiently, produce higher-quality outputs, and contribute meaningfully to CAPTG's AI enablement mission.Primary Duties / Key ResponsibilitiesLearning & Training AdministrationSupports and administers all Product Operations training offerings, including building courses in View email address on click.appcast.io (WorkDay), tracking attendance, sending pre- and post-training communications, and maintaining accurate records in the systemProduces and maintains regular reporting and dashboards on training participation, completion, and effectiveness for people leadersServes as the primary point of contact for instructors and attendees across all CAPTG product training offeringsSupports the development and maintenance of product practitioner training content across prioritized skill domains, coordinating with internal SMEs to build, update, and publish self-paced and instructor-led course materialsAssists in maintaining a master training and learning calendar, and partners with Corporate Communications to socialize available learning offerings across CAPTGTool Administration & EnablementServes as the primary operational point of contact for enterprise product tooling; tools may include Pendo, Scribe, or other workplace productivity platformsManages access requests, licensing, provisioning, and onboarding for assigned tools, ensuring timely and accurate processingDevelops and maintains SOPs and supporting documentation for tool administration processes, enabling consistent management and self-service where possibleTracks and reports on tool adoption and utilization metrics, surfacing insights to support continuous improvementSupports forward-looking tool optimization activities, including gathering user feedback, identifying adoption gaps, and partnering with tool owners to mature usage standards and best practices across product teamsResearches and communicates emerging tool capabilities and features to Product Management and UX teams to ensure the organization maximizes technology investmentsKnowledge Management & SharePoint GovernanceBuilds, audits, and maintains SharePoint pages across the Enterprise Transformation Center of Excellence Hub, covering onboarding materials, PDLC content, tool-specific pages, and role-specific training hubs; ensures all content is current, well-organized, and easy to navigateManages tagging, page ownership, and content governance standards to keep the Hub a trusted, searchable resource for the full CAPTG product organizationSupports the ongoing refresh of key product practitioner resources, including PDLC phase content, the Product Management Standard of Excellence, and onboarding guides for incoming product professionalsReporting & AnalyticsSupports the development, maintenance, and distribution of standard reports and dashboards using tools such as PowerBI and Excel, aligned to business and stakeholder requirementsTracks and analyzes training attendance, SharePoint site traffic, and tool usage data to understand adoption trends and identify areas for improvementTracks and shares data with Product Operations leadership to support informed decision makingAI Tool Enablement & Skill GovernanceSupports the cataloging, validation, and ongoing maintenance of Claude organizational skills, contributing to keeping the AI for Product SharePoint page current as AI tool adoption scales across CAPTGLeverages Claude skills that support product and UX practitioners in their day-to-day work, partnering with the Product Operations team to identify high-value use casesAssists in socializing AI tools and best practices across product teams, supporting broader AI adoption efforts in alignment with CAPTG's transformation goalsBuilds and maintains Claude skills that support product and UX practitioners, and ensures organizational skills remain current on the AI for Product SharePoint pageLeverages AI tools to streamline documentation, SOP creation, and training content developmentUses AI-assisted analysis to synthesize tool usage data, training feedback, and operational metrics into actionable insightsSupports the broader team in identifying and piloting AI-enabled workflows that reduce manual effort and improve output quality across Product OperationsProcess Documentation & Institutional KnowledgeCaptures, documents, and maintains SOPs, process flows, and how-to guides across key Product Operations workstreams, ensuring institutional knowledge is accessible and does not live solely with individualsSupports ongoing documentation needs across the team as processes evolve and matureFoundational SkillsAI-Enabled Execution. Comfortable using AI tools (Claude or equivalent) for day-to-day work tasks including writing, research, and analysis. Evaluates AI outputs critically and takes ownership of final quality and accuracy. Continuously learns and applies new AI capabilities as they evolveCommunicates Effectively. Demonstrates excellent written and verbal communication skillsBuilds Partnerships. Collaborative team player with a positive, high-energy approach to delivering results across Product, UX, Solution Delivery, Change Management, and Corporate CommunicationsFocuses on Execution. Brings strong organizational skills and attention to detail, with the ability to manage multiple workstreams simultaneously. Self-motivated and able to drive tasks and initiatives with moderate oversightRequiredBachelor's degree in a related discipline and 2 years' experience in a related field; or a master's degree and up to 2 years' experience; or 6 years' experience in a related field with no degreeExperience supporting tool administration, training logistics, or operations in a cross-functional environmentHands-on experience with enterprise learning and content platforms such as WorkDay/View email address on click.appcast.io and SharePointFamiliarity with product management tools including Pendo, Scribe, Mural, Figma, or QualtricsExperience developing or maintaining reports and dashboards using PowerBI or ExcelExposure to AI-assisted tools (e.g., Claude) for documentation, research synthesis, or workflow automation, or a demonstrated willingness to build this skill quicklyPreferredExperience in product operations, business process improvement, or operations analysisFamiliarity with process improvement methodologies (Lean, Six Sigma, or equivalent)Experience with change management concepts and stakeholder communicationsKnowledge of enterprise AI platforms and how they integrate into product workflowsFamiliarity with the PDLC (Product Development Lifecycle) and product management best practicesDrug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.SummaryLocation: Atlanta GAType: Full time