Patient Service Representative (PSR) OBGYN Clinic Part-Time

Department:

02250 AMG Mount Prospect Golf Road - Obstetrics/Gynecology

Status:

Part time

Benefits Eligible:

Yes

Hou rs Per Week:

24

Schedule Details/Additional Information:

Clinic Hours: Monday through Friday 7:00 AM to 5:00 PM

Schedule: Employees are scheduled to work three 8-hour shifts per week. Shifts may be scheduled between 6:45 AM and 5:30 PM Monday through Friday. Occasional Saturday shifts from 9:00 AM to 1:00 PM may be required approximately once per month.

Location Rotation

The candidate will rotate through all six locations within the Lutheran General service area:

• 1875 Dempster St. Park Ridge
• 10 N. Cumberland Rd. Park Ridge
• 77 Rand Rd. Des Plaines
• 650 W. Lake Cook Rd. Buffalo Grove
• 1412 Waukegan Rd. Glenview
• 1754 W. Golf Rd . Mount prospect

The position requires flexibility to work at all six locations as part of the regular rotation schedule.

Pay Range:

$19.80 - $29.70

Where You Will Work:

AdvocateMedical Group (AMG) is part ofAdvocate Health one of the nations largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin AMG offers a wide range of specialties and services including primary care medical and surgical care pediatrics womens health behavioral health and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative patient-focused environment where innovation and quality care thrive.

WereLooking For:

• High school diploma or equivalent.

• One to two years related customer service experience

• Experience handling difficultcaller/customers/patients.

WhatYoullDo:

Clinic Hours: Monday through Friday 7:00 AM to 5:00 PM

Schedule: Employees are scheduled to work three 8-hour shifts per week. Shifts may be scheduled between 6:45 AM and 5:30 PM Monday through Friday. Occasional Saturday shifts from 9:00 AM to 1:00 PM may be required approximately once per month.

As aPatient Service Representative (PSR)youllplay a vital role in the care team supporting providers connecting with patients and helping ensure a seamless compassionate experience every day.

As a key member of the ambulatory care team you will:

• Patient Services: Provides efficient high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures bills and charges referrals and other matters.

• Billing Services: Ensures entry at time of service of billing information on the patient and payer andaccuratefollow-up on missing information.

• Medical Record Services: Upholds standards of the practice and of the medical group foraccurateandtimelymedical records.

Locations:

The candidate will rotate through all six locations within the Lutheran General service area:

• 1875 Dempster St. Park Ridge
• 10 N. Cumberland Rd. Park Ridge
• 77 Rand Rd. Des Plaines
• 650 W. Lake Cook Rd. Buffalo Grove
• 1412 Waukegan Rd. Glenview
• 1754 W. Golf Rd . Mount prospect

The position requires flexibility to work at all six locations as part of the regular rotation schedule.

Your feedback matters. Everyteammatesvoice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume multiple-task environmentand inacrowdedor closely sharedworkspace.

• Exposure to ill patients.

• Ability to work under stressful conditions with demanding customers.

• Mustlift upto 35 pounds without patient lifts of over 35 pounds or when patient is unable toassistwith the lift patient handling equipment is expected to be used with at least one other associate when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Ready to Take the Next Step:

Apply Now!

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training

• Premium pay such as shift on call and more based on a teammates job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g. full-time part-time per diem temporary etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Required Experience:

Unclear Seniority