Customer Service Manager

Customer Service Department Manager - BilingualPay from $85,000 to $100,000 per yearTexas Branch- Irving, TXFast, friendly, and customer-focused - thats what makes Ulines customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.Position ResponsibilitiesTrain Team Leads to build a high-performing, positive team environment to provide top-notch customer service.Manage the daily activities of various Customer Service departments.Evaluate team procedures and identify areas for improvement.Review performance reports and suggest ways to increase efficiency.Resolve escalated customer issues promptly.Minimum RequirementsBachelors degree.Bilingual (English / Spanish) - fluent in both verbal and written forms.3+ years of customer service management experience.Demonstrated ability to effectively coach and develop a high-performing team.BenefitsComplete health insurance coverage and 401(k) with 6% employer match that starts day one!Multiple bonus programs.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Employee PerksBest-in-class, clean, modern air-conditioned facilities.First-class fitness center and beautifully maintained walking paths.About UlineUline, a family-owned company, is North Americas leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.EEO/AA Employer/Vet/Disabled#LI-CM1#LI-TX001(#IN-TXMANC)#ZR-TXCS