Neighborhood Services Server - Part Time

Omni Louisville Hotel Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed‑use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612‑room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allow guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city’s heritage, culture and character—felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel’s speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000‑square‑foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options—including craft beer, fresh bakery items and local favorites—the market serves as a welcoming hub for both hotel guests and the local community. Neighborhood Services Server Overview The server will wait on tables promptly, courteously and provide genuine care to our guests. Must have weekend availability Responsibilities Knowledge of the dining room. Must have full familiarity with menus and beverage offerings. Greet guests when entering the restaurant with a pleasant smile and superior customer service. Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials. Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests. Record transaction in MICROS system at time of order and adhere to cash handling standards. Check in with guests to ensure satisfaction with each food course and/or beverage. Present accurate check to guest and process payment. Maintain cleanliness of work areas throughout the day. Process station set‑up and break‑down and complete all other side‑work duties as assigned. Ensure tables are set up properly, including polishing and cleaning glasses. Service to guests according to Omni Moments of Service Standards. Be pleasant, smile and greet all guests, using surnames when obtained. Clean, clear and reset service areas. Protect the hotel from liability with regard to over‑serving guests. Perform any other duties as assigned by the restaurant manager. Qualifications Minimum 1‑year serving experience. Must have unexpired Food Handlers and STAR certifications – or obtain upon hire. Developed knowledge of wine, spirits and beer with experience selling and presenting specialty mixed cocktails. Previous cash handling experience preferred. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co‑workers. Ability to accurately and efficiently input information into MICROS. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Ability to work cohesively with co‑workers both within and outside of your department. Ability to prioritize, organize and follow up on guest requests and needs in a fast‑paced environment. Excellent customer service, service recovery and problem‑solving skills. Must be able to work a variety of shifts, including weekends and holidays. Move, lift, carry, push, pull and place objects weighing up to 50 pounds without assistance. Position requires frequent bending, reaching overhead, twisting and consistent use of hands and arms. Must be able to stand and walk for an extended period or for an entire work shift. Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster is available using the following link. EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io. #J-18808-Ljbffr Omni Hotels