Procurement Agent

It's More Than a Job, It's a Calling!

Position: Procurement Agent

Location: Carolinas Medical Center; Charlotte, NC.

Full Time; 1st Shift

~Monday-Friday, 8am-5pm

Essential Functions

• Completes daily Procurement Requisitions for products and services received from departments and/or assigned commodity groups.
• Audits and reviews as the final gatekeeper of purchase transactions to ensure the purchase has received approval and is appropriate. Uses departmental standards and judgment to review factors including appropriate method of purchase, dollar value, purchase quantity, unit of measure, etc.
• Utilizes the most appropriate method of order processing to gain maximum efficiency and throughput. Follows established guidelines for order transmission type (EDI, phone, etc.). Follows policies and procedures that ensure the most cost-effective methods of procurement.
• Reviews all non-file purchase order lines and ensures sufficient information has been entered. If insufficient information has been provided, follows up to obtain additional information.
• Processes orders to meet delivery expectations of internal departments by ensuring orders are sourced and requested in a time-appropriate manner. Ensures that scheduled arrival of products or services coincides with requested delivery date.
• Provides follow-up on orders by reviewing appropriate reports (expediting / open orders) and supplier confirmations. Reviews open orders and provides notification to internal departments of delays in delivery. Works with departments to obtain substitute products, if required.
• Provides outstanding customer service by treating internal and external customers in a friendly, courteous, helpful, and considerate manner. Responds to voicemails and emails within 24 hours.
• Resolves invoice discrepancies and matches exceptions ensuring prompt and accurate payment to vendors. Establishes relationship with Accounts Payable, Receiving, and Contracting to resolve match exceptions.
• Manages return to vendor process by coordinating with departments and vendors. Follows through until credit is received for returns.
• Maintains strategic relationship with vendors to gain information and solve problems concerning supplies, invoices, deliveries, substitutions, pricing, and billing discrepancies.
• Ensures that contracted price is paid for products and services and identifies savings opportunities.

Physical Requirements

• Standing, walking, sitting, bending, reaching with arms, finger, and hand dexterity, talking, hearing, seeing, lifting, carrying, pushing and or pulling.

Education, Experience and Certifications

• Bachelor's degree in Business Administration or related field with 1 year Procurement experience; 3 years of directly related experience in professional Procurement environment will be considered in lieu of degree.
• Previous Procurement or customer service-related work required. Experience in healthcare or university Procurement preferred.