Medical Assistant/Medical Home Coordinator

Medical Assistant/Medical Home Coordinator

Join TriHealth as a Medical Assistant/Medical Home Coordinator, where you'll support compassionate, patient-centered care through strong clinical skills and proactive coordination. Be part of a trusted TriHealth practice that values teamwork, growth, and a supportive environmentwhere your work truly makes a difference for patients and the community.

Location: 8040 Princeton Glendale Rd, West Chester Township, OH 45069

Schedule: Full time, day shift

Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Minimum Job Requirements:

• Graduate of an approved technical, professional, or vocational program in Healthcare; Healthcare clinical experience preferred physician practice or related field
• Equivalent experience accepted in lieu of degree
• Must be certified or registered medical assistant
• Must maintain this certification and registration status Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR)
• Medical office flow, especially the clerical/front office tasks
• Ability to make quick decisions based on well thought out consequences/results
• Knowledge of EMR, practice management software and medical coding/billing strongly encouraged

Job Overview:

This position provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up. The Medical Home Medical Assistant provides pre-visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing transitions of care. The Medical Home Medical Assistant will act as a clinical liaison to the physician care plan and actively communicate with patients. The MA participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Other job-related duties may be assigned to meet the needs of the department. Must be certified or registered medical assistant and have strong skills in clinical care, customer service, communication, and teamwork. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Job Responsibilities:

• Demonstrates proficiency in the rooming process for adult and/or pediatric patients, including clinical procedures, immunizations, venipuncture, point-of-care testing, and proper use of medical equipment while following all protocols and policies.
• Provides accurate and complete documentation of rooming information, clinical calls, orders, pending prescriptions, pharmacy updates, and workflow tasks; addresses phone and MyChart messages promptly and escalates issues as needed.
• Demonstrates clinical competency after orientation and annually.
• Maintains knowledge of population health and embraces wellness, prevention, and chronic disease management; participates in strategies to close care gaps through pre-visit planning, daily huddles, and communication with physicians.
• Understands adult and/or pediatric preventive medicine schedules, including wellness visits, vitals, labs, immunizations, screening tools, and patient education; identifies and communicates care gaps, utilization, and chronic disease needs.
• Participates in ongoing education such as Lunch and Learns and other training opportunities to support continued clinical development.
• Supports the longitudinal care continuum by collaborating with wrap-around services (behavioral health, complex care nursing, social work, CHWs, etc.), providing community resources, and coaching patients on wellness and chronic disease management.

Working Conditions:

Climbing - Occasionally

Concentrating - Consistently

Hearing: Conversation - Frequently

Interpersonal Communication - Consistently

Kneeling - Occasionally

Lifting <10 Lbs - Consistently

Lifting 50+ Lbs - Occasionally

Lifting 11-50 Lbs - Rarely

Pulling - Occasionally

Pushing - Occasionally

Reaching - Consistently

Reading - Consistently

Sitting - Consistently

Standing - Frequently

Stooping - Occasionally

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Consistently

Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS

Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

Offer patients and guests priority when waiting (lines, elevators)

Work on improving quality, safety, and service

Respect: ALWAYS

Respect cultural and spiritual differences and honor individual preferences.

Respect everyone's opinion and contribution, regardless of title/role.

Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS

Value the time of others by striving to be on time, prepared and actively participating.

Pick up trash, ensuring the physical environment is clean and safe.

Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS

Acknowledge wins and frequently thank team members and others for contributions.

Show courtesy and compassion with customers, team members and the community