Front Desk Ambassador

Job Description

Job Description

Front Desk Ambassador John Knox Village - Pompano Beach, FLJohn Knox Village of Florida is seeking a warm, welcoming, and service‑oriented Front Desk Ambassador to be the face of our customer‑centric community. This role offers a unique opportunity to interact daily with residents, families, and guests-ensuring they feel valued, supported, and truly at home. You will embody our core values of empathy, integrity, and safety while contributing to a culture of excellence and engagement.About John Knox VillageJohn Knox Village is a not‑for‑profit Life Plan Retirement Community offering independent living, assisted living, and skilled nursing care to more than 1,000 residents. Our scenic 70‑acre campus in Pompano Beach is conveniently located near major highways and transportation options.About the RoleAs a Front Desk Ambassador, you will create a positive first impression from the moment someone enters our community. You will answer phones promptly and professionally, sort mail with accuracy, manage deliveries, and assist residents and guests with a friendly, solutions‑focused approach. Your role is essential in fostering trust, building relationships, and enhancing the overall experience within our vibrant community.This is more than a front desk position-it is an opportunity to make meaningful connections and contribute to a high‑performance environment where residents feel supported and cared for.What We're Looking ForExcellent communication skillsStrong interpersonal abilities with a warm, welcoming demeanorAbility to read, write, and speak in EnglishStrong multitasking skills to manage calls, mail, and deliveries efficientlyAttention to detail and accuracy in processing informationFriendly, positive attitude that fosters trust and engagementAdaptability and problem‑solving skills in a dynamic environmentJob ResponsibilitiesGreet residents, families, and guests with warmth and professionalismAnswer phones promptly and courteouslySort and distribute mail with accuracyManage deliveries and ensure smooth handling of incoming itemsProvide exceptional customer service to all community membersAssist with inquiries and help resolve issues with empathy and efficiencySupport a welcoming, resident‑centered environmentPerform other duties as assignedBenefitsIf you are ready to be the change and contribute to a safe and supportive atmosphere, this role is the ideal next step for you. You can enjoy great benefits such as:Medical, Dental, and Vision Insurance403(b) Retirement PlanLife InsuranceFlexible Spending AccountCompetitive SalaryPaid Time OffPaid MealsScholarship program up to $15,000 per qualified employeeFree like‑new appliances available to employeesGreat work environmentAmazing sense of communityTake the leap into an exciting career where your contributions matter.Additional RequirementsThis position is subject to Level 2 background screening in accordance with Florida law. More information can be found on the AHCA Background Screening webpage: Knox Village is a Drug‑Free and Tobacco‑Free Workplace. We are an Equal Opportunity Employer (EOE).

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