IT Operations Coordinator

IT Operations CoordinatorResponsibilities:Manage incoming Service Desk Incidents & Requests Prioritize & categorizeAssign to appropriate groups & team membersTrack progress and closureReport progress weeklyOnboarding & Offboarding Coordinate new hire onboarding tasks for ITCoordinate departing employee tasks for ITRequest quotes & submit orders through the Dell Premier PortalEnter and track IT purchase requisitionsProcess new mobile device requests and submit ordersMaintain small asset inventoryResearch and close IT vendor billing issuesManage small IT-led projects Create project plansProvide status reportsAssist in establishing & maintaining IT process and proceduresCoordinate IT staff meetings Schedule meetingsSend out topics for discussionTrack action itemsEducation, Experience, Competences and Skills:Associates or Bachelor's degree preferably with an IT focusA minimum of 2-5 year's experience in an IT support role working with remote end users at branch officesExcellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11Excellent customer service and troubleshooting skills are requiredOccasional travel may be required to support rollouts, corporate acquisitions and other company projectsInterest in an international environmentKnowledge of Mobile Device Management systemsKnowledge of working in an ITIL Based Service Desk Ameristar Perimeter Security USA Inc., an ASSA ABLOY Group brand