Audience & Experience Marketing Manager

Job Description

Job Description

Christie Lites is seeking an Audience & Experience Marketing Manager to support the development and execution of customer engagement strategies focused on strengthening long-term client relationships and enhancing the overall client experience.

This is not a traditional demand generation or content-focused marketing role. The position is centered on relationship-driven marketing, audience engagement, and customer experience development.

Key Responsibilities

• Develop a strong understanding of Christie Lites’ client base, including customer behaviors, operational challenges, and relationship dynamics
• Design and execute customer engagement initiatives, including events, VIP experiences, and personalized touchpoints
• Identify opportunities to improve the client experience and reduce friction across the customer journey
• Partner cross-functionally with leadership, sales, and operations teams to align engagement strategies with client needs
• Support relationship-focused communication and audience engagement initiatives globally

Qualifications

• Experience in experiential marketing, customer engagement, hospitality, live events, or relationship-driven B2B environments
• Ability to build and maintain long-term professional relationships
• Experience managing customer-focused programs, events, or engagement initiatives

This Role Is Not Focused On

• Demand generation or lead volume targets
• High-volume outbound marketing
• SEO or editorial-only content production
• Paid media campaign management

What Christie Lites Offers

• Opportunity to help shape a customer-focused marketing function
• Direct involvement in high-value global client relationships
• Collaborative and relationship-driven work environment
• Autonomy, creativity, and strategic influence within the organization