Client Service Representative

Job Description

Job Description

Location: Nob Hill Animal Clinic (Plantation, FL)

Position Type: Full-Time

GQ Animal Clinic is a premier, small-animal oriented veterinary practice with a diverse team of passionate professionals who embrace collaboration. Our Plantation location, Nob Hill Animal Clinic (NHAC), features state-of-the-art medical equipment, modern software, and beautifully renovated facilities designed to support a seamless, rewarding workflow.

Our mission is to provide premium healthcare through an efficient, human-centric, and personal experience so that pet owners can spend less time worrying and more time with their pets. We are seeking a dedicated professional to serve as the welcoming face of our practice—someone who takes natural ownership of the client experience and is looking to cultivate deep professional roots within an expanding organization.

The Opportunity & Culture

This position is tailored for an administrative professional seeking long-term career stability and a structured environment where internal talent is actively recognized and advanced. Because we serve an affluent, multi-generational, and multicultural demographic in Broward County, the ability to communicate with absolute fluency and sophistication in both English and Spanish is essential to success in this role.

Essential Functions

Client Relations & Communication

• The Frontline Experience: Warmly greet arriving clients, manage the lobby environment, and guide pet parents through the check-in and rooming process.

• Multicultural Engagement: Serve as an linguistic bridge for our diverse clientele, ensuring medical recommendations, surgical packages, and treatment plans are perfectly understood in both languages.

• Inbound Management: Master a high volume of client communications via phone, text, and email using our integrated software suite, ensuring a polished, stress-free touchpoint for every caller.

Financial & Practice Growth

• Financial Transparency: Confidently present medical plans, review surgical fees, and handle payment processing with empathy and professionalism.

• Value-Driven Advocacy: Educate clients on available wellness plans, ongoing clinic promotions, and the immediate benefits of utilizing our in-house or online pharmacy over alternatives.

• Continuity of Care: Successfully coordinate checkout procedures and secure forward-booked appointments before the client departs to ensure consistent patient care.

Administration & Workflow Optimization

• Smart Scheduling: Optimize the appointment calendar to maintain an efficient, steady clinical pace throughout the day.

• Digital Records: Maintain accurate, organized, and real-time electronic medical charts and client correspondence within our practice management system.

• Workspace Standards: Manage prescription intake orders, accurately route documents, and maintain a highly organized, pristine reception area.

Qualifications

• Experience: 1+ years of experience in veterinary reception, medical front-desk coordination, hospitality, or high-end retail customer service.

• Language: Complete verbal, reading, and writing fluency in both English and Spanish is required.
  
• Professional Drive: A self-motivated professional who thrives on operational excellence, shows great attention to detail, and naturally anticipates the needs of the room.

• Resilience: Proven ability to maintain a poised, positive, and reassuring demeanor during peak volumes and fast-paced scenarios.

• Technical Aptitude: Comfort navigating modern digital phone systems, practice management platforms, and cloud-based applications.

• Tenure Mindset: Looking for individuals motivated by the prospect of growing alongside a clinic for years to come, building lasting relationships with our team and community.

• Flexibility: Availability to work a stable yet flexible schedule, including rotating weekend shifts.

• Education: Minimum of a High School Diploma or equivalent.

What We Offer

• Competitive hourly compensation.

• Health insurance coverage.

• 401(k) with company matching.

• Generous employee discounts for your personal pets.

• Ongoing professional development and clear pathways toward lead administrative roles.

How to Apply

If you are an organized, career-minded professional ready to represent an upscale neighborhood practice, we invite you to apply.

• Website:

• Email: View email address on us.fitly.work

GQ Animal Clinic is an Equal Opportunity Employer.