Front Desk Representative (PT)

Front Desk Representative (PT) – Detroit, MI Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits such as day‑one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Responsibilities Register and process guests promptly upon arrival and departure, including greeting guests, assigning rooms, and issuing keys. Ensure guest satisfaction by managing the flow of communication at and around the front desk. Perform all guest accounting functions according to established hotel procedures to ensure all guest and house accounts are completed and accurate. Receive and process telephone and walk‑in reservations accurately to ensure guest satisfaction. Maintain records of room availability and guest accounts. Review accounts and charges with guests during the checkout process, which may involve receipt of payments. Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs. Keep the immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken. Convey escort instructions to Bell person. Assist in addressing all guest service needs and resolve any service‑related problems or issues. Perform other job‑related duties as assigned. Qualifications Good verbal and written communication skills. Computer literate – proficiency in Microsoft Word, Access, PowerPoint, Excel, and hotel software preferred. Ability to operate automated phone systems. Strong problem‑solving and guest services skills; relies on experience and judgment to plan and accomplish goals. Understand and comply with all company and departmental rules and regulations, policies, and procedures. Skill in maintaining effective working relationships with staff and guests. Proficient in reading, writing, and verbally communicating in English. Ability to perform intermediate math. Knowledge of appropriate union contracts. Ability to multi‑task. Equal Opportunity Employer #J-18808-Ljbffr PENN Entertainment