Call Center Agent - Provider Lead EDI - Hybrid - West Sacramento, CA

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Provider Level 2 EDI Agents are responsible for responding to basic to moderately complex provider and submitter telephone calls involving program recognized electronic data interchange transactions and troubleshooting.

Your role in our mission

• Provide technical support to healthcare providers, billing offices, and trading partners regarding Provider Portal and EDI functionality.
• Investigate Electronic Data Interchange (EDI) transaction issues involving claim submissions, claim acknowledgments, eligibility requests (270/271), claim status requests (276/277), remittance transactions (835), and enrollment requests.
• Support providers and trading partners with EDI enrollment, testing, setup, and connectivity requirements. This includes analyzing EDI rejections, edits, and error reports to determine root causes and provide resolution guidance.
• Research provider and submitter calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
• Document all interactions, troubleshooting steps, resolutions, and escalations in the customer relationship management (CRM) ticketing solution,

What we're looking for

• Knowledge of healthcare claims processing and provider operations; and understanding of HIPAA-compliant EDI transactions (837, 835, 270/271, 276/277, 278) strongly preferred
• Experience supporting web-based applications, provider portals, or healthcare technology platforms; ability to interpret EDI files, rejection reports, and transaction acknowledgments.
• Strong analytical, troubleshooting, and problem-solving skills; as well as excellent verbal and written communication skills.
• Experience using ticketing and customer relationship management (CRM) systems.
• Strong customer service orientation with a focus on provider satisfaction and issue resolution.

What you should expect in this role

• Business and analytical problem-solving skills.
• Communication skills written and oral.
• Ability to work independently and follow oral and written instructions.
• Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.
• Office environment
• Hybrid
  • Training will be delivered remotely, but agent must able to work on-site after training is completed if required at 820 Stillwater Rd, West Sacramento, CA 95605 .

This position will be posted internally until October 15, 2026.

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The pay range for this position is $35,900.00 - $51,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.