Senior Engineer SDET

Position Summary

An opportunity for a Senior Software Development Engineer in Test (SDET) – Customer Support, the role will be working alongside an expanding development team, and candidate will be focusing on writing automated tests for Customer Support applications. The Senior SDET will be responsible for the management and integration of tests into a Continuous Development environment. The Senior SDET will collaborate with Test Engineers, Developers, and product Teams to allow for automation integration, environment mocking, Continuous Integration (CI)/Continuous Delivery (CD) Application Program Interface (API) integrations and other methods for defect detection earlier in the testing lifecycle. The Senior SDET will need to be able to integrate with Application lifecycle tools, like Jira or Qtest.

Essential Responsibilities

• Develop, maintain and execute high quality automation tests to ensure sufficient test
  coverage for Customer Support applications.
• Write and maintain automated test scripts using appropriate automation tools and frameworks (e.g., Eggplant, Mabl, Selenium).
• Participate in automation script code reviews.
• Work continuously with the development and test engineering teams to automate testing.
• Design and develop automation frameworks tailored to the specific needs of Customer Support application testing, incorporating best practices for modularity, reusability, and scalability.
• Strong development experience with JavaScript.
• Strong experience with development and/or automation tools (Git, JIRA, Jenkins).
• Integrate automated tests into CI/CD pipelines to enable continuous testing and delivery of customer support applications, ensuring fast feedback on code changes.
• Set up and maintain test environments, including emulators, simulators, and real devices, to support automated testing across different configurations.
• Document automation processes, procedures, and best practices, and provide training and guidance to quality assurance (QA) and development teams on automation tools and techniques.
• Build new scripts and troubleshoot existing scripts. Solve complex records and run issues including complex correlation problems.
• Analyze test results and prioritize and log defects with appropriate information.
• Other duties as assigned.

Minimum Experience and Qualifications

• Bachelor’s degree in Computer Science or a relevant area; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• Three (3) years of previous experience as part of a Software Development Team of testers
• Three (3) years of previous experience using Test Management Software
• Strong knowledge of software development lifecycle
• Understanding of one of the programming languages JavaScript
• Understanding of Microsoft Azure technologies
• Available for overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

• Experience in Eggplant tool and or Mabl is preferable
• Experience with testing and debugging applications across different devices and operating systems
• Knowledge of full app development lifecycle, from concept to deployment and maintenance
• Familiarity with Agile development methodologies, such as Scrum or Kanban
• Knowledge of different testing methodology
• Knowledge of Rest API and Methods
• Experience with API Testing tools Postman or RestAssured
• Experience implementing API automation frameworks
• Knowledge of TCP/IP, Firewalls, Networking theory and server environments
• Knowledge of Testing windows desktop, Native Mobile App, web applications, web services and interfaces
• Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Word and Visio
• Focused and driven to excellence to ensure quality of deliverables
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment
• Excellent customer service and an understanding of how IT is ultimately delivered to the customer

Crewmember Expectations:

• Expected in-office attendance
• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Mobile Devices, Laptop and related equipment

Work Environment:

• Hybrid work environment
• Present for core hours but additional hours required for late releases approximately once per month

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $105,600.00 and $150,400.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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