Systems Administrator

**THIS IS NOT A REMOTE ONLY ROLE. YOU SHOULD BE IN THE LOCALE TO APPLY.** Please Note: This position is based in Indianapolis, IN and requires candidates to be authorized to work in the United States at the time of application. EMPIGO Technologies is not able to sponsor or transfer employment visas for this role. About the Role EMPIGO Technologies is seeking a skilled System Administrator to join our dynamic team. This role offers the unique opportunity to work with both standard user driven systems, and enterprise-level systems while making a meaningful impact on our clients' success. You will be the "Swiss Army knife" of the organization. You’ll support clients, manage infrastructure, troubleshoot issues, and ensure optimal performance across platforms. If you thrive in a collaborative environment and value reliability, growth, and client service, this is your next great opportunity. Responsibilities Provide escalation support for multiple clients across the organization Administer and maintain Windows Server, Active Directory, and Azure environments Monitor system performance and resolve technical issues Implement and manage backup and disaster recovery solutions Maintain system documentation and develop operational procedures Collaborate with clients and internal teams on technical projects Ensure compliance with service level agreements (SLAs) Technical Focus Areas Windows and Mac OS troubleshooting and administration User account and security policy management Network performance monitoring and resolution Virtualization technologies (VMware, Hyper‑V) Cloud services and infrastructure (Azure, Microsoft 365) Qualifications Experience & Education 4–6 years of experience in systems administration and IT support High school diploma with relevant experience, OR Associate's degree in IT-related field, OR relevant professional certifications Proven success in managing enterprise-level systems and networks Certifications CompTIA A+ (required) or equivalent demonstrated experience CompTIA Network+ or Security+ (preferred) Skills That Set You Apart Expert level knowledge of support in both Windows and Mac OS environments Expertise in Windows Server and Active Directory Proficiency in Microsoft Azure and cloud technologies Strong troubleshooting skills Analytical mindset with attention to detail Professional Strengths Excellent communication skills for technical and non-technical audiences Ability to work independently and manage priorities Customer-focused approach with professional demeanor Mentoring and knowledge-sharing capabilities Why EMPIGO Technologies / SureTec? Our Mission We partner with clients to identify their unique business needs and deliver solutions that ensure continuity, security, and growth—all while responding immediately to minimize downtime when it matters most. Core Values BE HONEST – Total transparency and truth in all interactions BE RELIABLE – Consistently delivering on our commitments BE GENUINE – Authentic relationships built on understanding BE KIND – Putting others first to create mutual respect and cooperation 401(k) Retirement Plan with company support Flexible Work Schedule to support work-life balance Professional Development Assistance Generous Paid Time Off Life Insurance Coverage Employee Referral Program On-call compensation for after-hours support Full-time in Indianapolis, IN Collaborative team environment with growth opportunities On-call rotation to support our 24/7 service commitment Salary $65,000 - $80,000 per year #J-18808-Ljbffr