CHILD SUPPORT SPECIALIST TRAINEE

Job Requisition ID:

58514

BPIS:

12880 Opening Date:

10/26/2026 Closing Date:

11/10/2026 Agency:

Department of Healthcare and Family Services Class Title:

CHILD SUPPORT SPECIALIST TRAINEE - 07200 Skill Option:

None Bilingual Option:

None Salary:

Anticipated starting salary - $4747/mo; Full salary range - $4747 to $6446/mo Job Type:

Salaried Category:

Full Time Number of Vacancies:

1 Bargaining Unit Code:

RC062 Technical Employees, AFSCME Merit Comp Code: Work Hours

: Monday - Friday 8:30a.m. to 5:00p.m. Anticipated Hybrid Work Schedule Availability

:It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need Headquarter Location

:Springfield - 607 E Adams St Work County

:Sangamon Agency Contact

: View email address on click.appcast.io

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position

MUST

apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Department of Healthcare and Family Services, Division of Child Support Services, is seeking to hire a highly qualified and motivated professional to join our Account Resolution Unit in the role of Child Support Specialist Trainee. The candidate will participate in an agency sponsored enforcement training program of up to twelve months to learn the process of completing calculations of financial obligations and support balances related to child support accounts along with understanding the use of the Key information Delivery System, Comptroller system, State Disbursement Unit computer system and other processes, policies and procedures related to child support. The ideal candidate will have excellent communication, organizational, and analytical skills to be successful in learning the operations of the ARU Team. HFS values employees with different backgrounds, life experiences, and talents.

Essential Functions

Under immediate supervision, participates in an agency-sponsored child support enforcement training program of up to twelve months in duration. Assists with calculating financial obligations and support balances related to child support accounts. Receives training in and assists with interpreting and reviewing support orders, both judicial and administrative, for case review and entry into the system. Assists with resolving customer service issues in a Call Center environment through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, and e-mail. Receives training in gathering data via face-to-face interviews and other sources and/or reviews and prepares petitions, including those from other IV-D agencies/jurisdictions for Custodial Parents (CPs). Assists with managing the establishment, modification, and enforcement of court orders. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Requires education and experience equivalent to (4) four years of college with coursework in psychology, sociology, social welfare, business administration, or finance or equivalent educational attainment in a related field; or, education and experience equivalent to (2) two years of college with a minimum of (8) eight semester hours in finance and (4) four years of experience in the Child Support Enforcement program area; or, (8) eight years of experience performing paraprofessional functions in the Child Support Enforcement program area.

Conditions of Employment

Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information. Requires the ability to utilize and maintain state issued equipment such as a laptop. Requires the ability to travel in the performance of duties, with overnight stays as appropriate. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Benefits Statement

Employees receive a robust benefit package including:

Monday-Friday work schedule Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) Health, Life, Vision, and Dental Insurance Pension Plan Paid Parental Leave Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually. New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. Employees earn (3) paid Personal Days annually. (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: View email address on click.appcast.io View email address on click.appcast.io