Desktop Support Specialist

Contact: Mary at View email address on click.appcast.io Travel: Occasional travel to IL plant locations (Elgin, Geneva, Milwaukee areas) Responsibilities Provide Tier 2 and Tier 3 technical support across enterprise-level environments. Troubleshoot and resolve hardware, software, and network issues for end users. Support multi-site operations with occasional on-site visits (up to 40% travel). Maintain and administer systems including Active Directory, Microsoft/Windows, Google Suite, and ITSM tools like ServiceNow. Assist with identity and access management processes. Contribute to the development and maintenance of technical documentation and knowledge bases. Participate in project-based tasks, including system implementations and upgrades. Ensure adherence to IT service management (ITSM) practices and service level agreements. Manage IT asset inventory in alignment with asset management protocols. Collaborate with cross-functional teams to improve service delivery and end-user experience. Conduct training and knowledge-sharing sessions with business users as needed. Maintain compliance with health, safety, and PPE protocols in all operational activities. Stay current with emerging technologies and recommend improvements to existing systems. Required Skills 3+ years of hands-on experience in IT end-user and systems support. Proficiency with tools such as Active Directory, Microsoft/Windows, Google Suite, and ServiceNow. Strong problem-solving skills and ability to perform effectively under pressure. Excellent organizational, communication, and customer service skills. Ability to work independently and as part of a collaborative team. Preferred Certs: CompTIA A+, Microsoft certifications (MCP, MCSA), and/or ITIL v3/v4 #J-18808-Ljbffr Forbes Technical Consulting