Service Advisor

Service Writer – Egglefield Ford (Elizabethtown, NY) Join a dealership with over 100 years of trusted, family-owned service Egglefield Ford is looking for a friendly, organized, customer‑focused Service Writer to join our Service Department. If you enjoy helping people, keeping a busy shop running smoothly, and being part of a team that treats customers like neighbors, this is the role for you. ⭐ What You’ll Do * Greet customers and create a welcoming, professional first impression * Write repair orders clearly and accurately * Communicate customer concerns to technicians and relay findings back to customers * Provide estimates, explain recommended services, and obtain approvals * Coordinate scheduling, follow-ups, and status updates * Ensure a smooth flow between the service lane, shop, and customers * Maintain accurate records and support warranty/recall documentation * Deliver exceptional customer service every step of the way What We’re Looking For * Prior experience in automotive service writing preferred, but we will train the right person * Strong communication and customer service skills * Ability to multitask in a fast-paced environment * Comfort with computers and dealership management systems * A positive attitude and team‑first mindset * Valid driver’s license What We Offer * Competitive pay based on experience * Health, dental, and retirement benefits * Paid time off and holidays * Long-term job stability with a dealership that’s been serving the North Country since 1910 * Supportive, family‑oriented work environment * Opportunities for growth and advancement Why Egglefield Ford We’re a small‑town dealership with a big reputation for honesty, quality, and community. Our customers know us by name — and we take pride in treating them like family. If you want to work where your effort matters and your team has your back, you’ll feel right at home here. Ready to join our team? Apply today and become part of the Egglefield Ford family.