Practice Assistant II - Southern Jamaica Plain Health Center

Practice Assistant

Join Our Team as a Practice Assistant Are you organized, friendly, and ready to be the welcoming first point of contact for patients? In this administrative role (no direct patient care required), you'll keep our clinical practice running smoothly by supporting patients, providers, and the care team, with guidance from your supervisor.

What You'll Do

• Greet patients and manage check-in, check-out, and appointment scheduling
• Answer phones, help callers with routine questions, and maintain appointment records
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR)
• Request medical records and lab results; file materials, print schedules, and distribute mail and faxes
• Type forms, records, schedules, and memos as directed
• Serve as a "Super User" for scheduling, registration, and billing systems, and help train colleagues
• Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow

Why You'll Love It

• Make a real difference in every patient's experience
• Build valuable healthcare administration and systems skills
• Grow into more specialized responsibilities as your competency advances
• Be part of a collaborative team that keeps patient care moving

Specific duties may vary by department.

What You'll Bring

• High school diploma or equivalent (required)
• 23 years of office experience (required)
• Proficiency with Office Suite and a solid understanding of office procedures
• Strong written and verbal communication skills
• Excellent organization and time management skills
• Bonus: Certified Medical Administrative Assistant (CMAA) certification

Ready to bring your skills to a team that counts on you? Apply today!