General Manager

General Manager – Papa Johns

Full‑Time • 50 HRS/week

Papa Johns is hiring a results‑driven General Manager to lead daily operations, grow sales, and build a high‑performing team. This role requires strong leadership, accountability, and hands‑on operational excellence.

Responsibilities

• Lead daily store operations and ensure excellent customer service.
• Work average 50 hours/week with required presence on peak business days (Halloween, Super Bowl, holidays, long weekends).
• Recruit, train, and develop team members and future Shift Leaders.
• Maintain full training compliance and accurate Pizza Academy records.
• Control food, labor, and mileage costs.
• Complete precise weekly inventory counts and address variances.
• Manage cash handling, deposits, and shift accountability.
• Keep store inspection‑ready at all times (cleanliness, dough management, product dating, equipment).
• Oversee cleaning schedules, preventive maintenance, and equipment care.
• Execute local store marketing to drive sales.

Success Metrics

• Customer Feedback (SMG) scores meet or exceed corporate standards.
• Food cost variance within 0.50% of target.
• Store remains inspection‑ready every shift.
• Completion of MDP Advance training within 90 days.

Requirements

• Prior restaurant or retail management experience
• Pizza experience preferred
• Previous Papa Johns Shift Leader experience is highly desirable
• Strong leadership, communication, and problem‑solving skills
• Ability to work evenings, weekends, and peak business days
• High sense of urgency, dependability, and accountability

Benefits

• Competitive pay + performance incentives.
• Growth opportunities within a strong franchise organization.
• Ongoing training and leadership development.