Customer Service Representative

It's more than a jobAs part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers'products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.We are seeking a detail-oriented Customer Service Representative to serve as the primary point of contact for customers, managing order entry, tracking shipments, and ensuring timely, accurate communication across internal teams and clients. This role follows a Monday-Friday schedule from 9:00 AM to 5:30 PM, with overtime as needed to support business demands.How you create impact* Accurately compile, verify, and enter customer orders into the system.* Maintain organized records and ensure data integrity across all transactions.* Coordinate with warehouse and carriers to track, expedite, and resolve shipment issues.Investigate and resolve discrepancies including delayed, damaged, or missing shipments.* Prepare reports and analyze data to support operational and customer needs.* Communicate with clients to resolve issues, including exceptions such as fraud or order discrepancies.* Provide cross-account support and act as backup to the Team Lead as needed.What we would like you to bring* Experience with customer service (2+ years preferred) and Windows-based order entry systems* Intermediate proficiency in Microsoft Excel (Word knowledge a plus)* Strong verbal and written communication skills (bilingual English/Spanish preferred)* High attention to detail with accurate data entry skillsStrong problem-solving abilities and customer-focused mindset* Ability to prioritize, multitask, and stay organized in a fast-paced environment* Experience with WMS or logistics systems preferredWhat's in it for youAt Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is $20.60. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience,skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-OnsiteKuehne+Nagel participates in E-Verify and will provide the federal government withyour Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.Who we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.