Medical Assistant Back Office

Job Description

Job Description

Job Title: Medical Assistant Float
Job Description

The Medical Assistant Float provides high-quality, team-based patient care in a pediatric-focused environment, supporting both clinical and administrative functions under the direct supervision of clinicians. This role combines traditional medical assistant duties with laboratory responsibilities, including performing phlebotomy and a variety of laboratory testing procedures. The Floater works across multiple offices, supporting either the medical assistant role or a dedicated laboratory role, to promote health and wellness in a safe, friendly, and patient-centered setting.

Responsibilities

• Provide team-based patient care under the direct supervision of a clinician in a pediatric-focused setting.
• Support clinicians and care management teams in assessing patients and maintaining chronic disease management.
• Perform all assigned clinical duties, including rooming patients, taking vital signs, and assisting with examinations and procedures as directed by the clinician.
• Perform all required laboratory testing procedures in accordance with established protocols and quality standards.
• Conduct phlebotomy procedures, including venipuncture, finger sticks, and heel sticks, ensuring patient comfort and safety.
• Accurately report laboratory results to the appropriate healthcare clinician in a timely manner.
• Alert the healthcare clinician of any critical or out-of-range laboratory values and document all critical reports according to policy.
• Utilize electronic medical records (EMR) systems to document patient information, laboratory results, and clinical activities accurately and efficiently.
• Apply medical terminology appropriately when communicating with clinicians, care teams, and documenting in the EMR.
• Provide patient-facing support with a professional, friendly, and compassionate demeanor, especially when working with pediatric patients and their families.
• Follow all clinical and laboratory safety protocols and infection control procedures to maintain a safe work environment.
• Float between multiple clinical sites according to the weekly schedule, reliably reporting to only one assigned site per day.
• Collaborate with other medical assistants, laboratory staff, and clinicians to ensure smooth patient flow and high-quality care across locations.
• Maintain current certifications, including Medical Assistant credentials (or equivalent experience) and Basic Life Support (BLS), and comply with all continuing education or competency requirements.
• Support administrative tasks as needed, such as scheduling assistance, documentation, and coordination of care, to enhance overall clinic efficiency.

• Medical Assistant Diploma or Certification required, OR a minimum of 3 years of medical assistant experience in lieu of formal certification.
• Active Basic Life Support (BLS) certification required.
• Active and valid driver’s license required to travel between assigned clinical sites.
• Demonstrated flexibility and a strong desire or passion for working in pediatrics.
• Proficiency with electronic medical records (EMR) systems for clinical documentation and laboratory result reporting.
• Solid understanding of medical terminology for accurate communication and documentation.
• Competence in performing phlebotomy, including venipuncture, finger sticks, and heel sticks.
• Ability to perform laboratory testing procedures accurately and follow established protocols.
• Strong attention to detail and accuracy when documenting and reporting laboratory results, especially critical or out-of-range values.
• Ability to work effectively as part of a team-based care model, collaborating closely with clinicians and care management teams.
• Excellent interpersonal and communication skills for patient-facing interactions in a pediatric environment.
• Reliable transportation and willingness to float between multiple sites within the designated geographic area.

• Medical Assistant Certification is strongly preferred when not meeting the experience equivalency.
• Pediatric experience is preferred and will be considered a strong asset.
• Experience working in a patient-facing, outpatient clinical or laboratory setting is beneficial.
• Comfort using computers throughout the workday to operate EMR and related clinical systems.
• Ability to adapt quickly to different clinic locations, teams, and workflows.
• Strong organizational skills and the ability to manage time effectively in a busy clinical environment.

This is a patient-facing role in an indoor clinical setting, primarily serving pediatric patients and their families. The Medical Assistant Float works across multiple outpatient sites in the Jacksonville and surrounding area, reporting to only one location per day based on a pre-established weekly schedule. The standard schedule follows a Monday through Friday, 10:00 a.m. to 7:00 p.m. shift, with the possibility of starting up to one hour earlier or staying up to one hour later as needed. The role involves frequent use of computers and electronic medical records systems, regular phlebotomy and laboratory testing activities, and close collaboration with clinicians and care teams. The environment is professional, safety-focused, and team-oriented, with an emphasis on delivering friendly, compassionate care to pediatric patients in a clean, well-organized clinical setting.

Job Type & Location

This is a Permanent position based out of Jacksonville, FL.

The pay range for this position is $40000.00 - $48500.00/yr.

Full benefits, medical, dental, 401k

This is a fully onsite position in Jacksonville,FL.

This position is anticipated to close on Jun 10, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.