Bilingual Customer Service Representative

Spanish Bilingual Remote Customer Service Representative

Salary Range $19.00 - $20.50 Hourly Position Type Full Time

Overview

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

$19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 100 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• Not compatible with mobile internet service providers and/or satellites
• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems)

Qualifications

Essential Responsibilities

Inbound/Outbound Calls

Deliver the highest level of customer service experience consistently

Manage customer accounts and provide technical support

Application Data Entry

Online chat inquiries as assigned

Interpret and follow defined procedures and policies

Creative problem-solving skills

Flexibility and adaptability to changing projects and updates

Time and task management (multitasking and task prioritization)

Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams

Adhere to regulated guidelines for communications via all channels

Qualifications

Moderate to Advanced computer skills

High level of comfort learning new technology

High level of professionalism

Excellent verbal and written communication skills

Comfortable working from home

Self-motivated and success-driven

What We Offer

Paid Training

Full-Time, Seasonal role

Performance and attendance-based incentives, in addition to the base pay

The convenience of working from home

Collaborative and supportive team environment

401K Match

Individual Coverage HRA (ICHRA)

Paid time off (PTO)

Preferred Experience (not required)

Previous experience in customer support or technical support role

Previous experience with Group and/or Individual health insurance, or the Affordable Care Act

Previous experience in a Call Center

Familiarity with CRM systems and practices

Spanish Bilingual, a plus