Mediation Support Clerk

Mediation Support Clerk (Hybrid eligible)

Compensation: Starting at $52,790.40

Employment Status: Full-time

FLSA Status: Non-Exempt

Civil Service Status: Bargaining Unit

Job Posting Dates: 7/1/26 through 7/10/26

The Franklin County Auditor’s Office is seeking a Mediation Support Clerk to join the Real Estate team.

Who are we?

The Franklin County Auditor’s Office is dedicated to serving the community by ensuring fairness and accuracy in weight and measures across the county. Our mission is to protect and empower consumers, making sure they receive what they rightfully pay for at gas pumps and retail store scanners. As a trusted steward of county finances, we strive to promote fiscal responsibility and innovative initiatives that benefit all residents of Franklin County.

In addition to these important responsibilities, we assess property values to determine fair property taxes, while also working to provide tax relief for senior and citizens who are disabled. We understand the importance of supporting vulnerable populations and strive to make the process as accessible and accommodating as possible.

We are committed to upholding state regulations by ensuring that our furry friends are licensed. As required by state law, we proudly license dogs, recognizing the significance of responsible pet ownership within our community.

At the Franklin County Auditor’s Office, we value the diversity of our residents and businesses and strive to create an environment of fairness, inclusivity, and equity in all our endeavors.

What will you do?

Manages and maintains case files and records including monitoring all information within cases; updates information in excel regarding case status; maintains accurate and efficient records to ensure case is fully resolved; checks status of cases in excel and BOR module; files records according to retention procedures; reviews and prepares for cases (e.g., types up all necessary documents, agendas, invoices, worksheets, stipulations, etc.).

Performs scheduling functions including checking each case file for completeness, correct records, and eligibility; researches case for other cases that may be related; contacts property owner to schedule case(s) using the telephone and/or mail; enters case information into spreadsheet, creating all the information that will be used for the mediation (e.g., agendas, labels, and invoices, etc.); mails property owner notice of mediation; schedules mediators and invoices.

Serves customers by telephone, mail, email and in person by providing information and direction, answering questions, and providing assistance; assists with intake of new BOR complaints.

Assists with sending statutory required notices to Board of Elections and School Treasurer on possible case filings.

Completes data entry and word processing to maintain case information including entering all new and current data in excel spreadsheet regarding case(s); updates records; prepares spreadsheets, agendas, invoices, and new documents to assist with mediation program; sends email/fax/memo to property owners and other coworkers; prepares miscellaneous documents as needed; tracks mediation work flow per team and prepares weekly report for the Supervisor.

Assists with coordination of the annual Board of Revision New Complaint Filing Event and Mobile Office Events.

Who should apply?

Possession of an associate’s degree from an accredited college or university in a related field; one (1) or more years of related experience and/or training; or any combination of training, education, or experience which provides the desired knowledge, skills, and abilities to perform the essential functions of this position.

Notary Public in the State of Ohio preferred. Must possess and maintain valid Ohio driver's license and have an acceptable driving record; must comply with the FCAO Driving Policy.

We believe in the power of diversity and inclusivity, and we want to create an exciting and equitable environment for all. You belong here, and we encourage you to apply today!

Why should you work here?

We believe in providing an exceptional benefits package that recognizes the value of our employees. Some of our benefits include:

1. Healthcare : We offer a competitive medical, dental, and vision plan with low-cost deductibles.

2. Public Loan Forgiveness : As a public employee, your student loans can be forgiven after making the required monthly qualifying payments.

3. Education Reimbursement & Training : We invest in your growth and development by allowing you to expand your skills.

4. Free-Parking Program/COTA Buss Pass: Take advantage of the free parking program available through a lottery process annually; employees of the County get free weekday access to the Central Ohio Transit Authority (COTA) system.

5. Wellness Incentive Program : Our wellness incentive program rewards you with monetary incentives for engaging in healthy activities and maintaining a balanced lifestyle.

6. Generous Time Off : You deserve time for yourself and your loved ones. Enjoy 32 hours of personal leave per calendar year, 2 floating holidays, and 12 paid holidays annually. Additionally, accumulate sick and vacation leave for well-deserved breaks.

7. Hybrid Work Schedule : We understand the importance of work-life harmony. For most positions, we offer a hybrid work schedule that allows flexibility in where you work, promoting a healthy integration of personal and professional life.

8. Emphasis on Diversity and Inclusivity : We celebrate and embrace diversity in all its forms. Our office is committed to creating an inclusive and equitable environment where everyone feels valued and empowered.

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