Operations Manager

Operations Manager

As part of the Senior Management Team, the Operations Manager participates in the development, implementation and refinement of policies, procedures and programs in the Case Management Department of the Clerk's Office. Responsibilities include but are not limited to:

• Oversee the supervision of Case Management operations, including establishing standards, assigning and reviewing work, evaluating performance, and handling disciplinary actions. Manage, develop, and mentor Case Management Supervisor. Lead and manage operations, establish work procedures, and facilitate a teamwork environment.
• Manage a range of case-related operations, consisting of, but not limited to, case processing, records, and courtroom services.
• Devise and implement case management techniques, systems, methods, policies, and procedures regarding the receipt, processing, preparation, maintenance, storage, and control of internal and official records and materials filed with, created by, or processed through Case Management.
• Contribute to the development and implementation of improvements to the Case Management/Electronic Case Filing (CM/ECF) System.
• Represent the Office of the Clerk on case management matters in accordance with the Rules of the Court, statutes, Administrative Office directives, judicial orders, requirements, and internal procedures. Resolve case-related issues, as needed.
• Develop strategies and implement procedures to ensure compliance with all applicable statutes, Administrative Office directives, Rules of the Court, internal procedures, judicial orders, and requirements. Consultant with judges, chambers staff, court committees, the Advisory Committee, and the Office of the Clerk in the formulation, implementation, and assessment of practices, policies, and procedures.
• Establish procedures, methods and other work-related changes that address changes in the Rules of the Court, statutes, and judicial orders. Develop and prepare procedural manuals relating to internal operating procedures.
• Conduct research on questions of the Court and its constituents. Monitor the quantity and quality of work performed and recommend modifications to address deficiencies, as needed.
• Analyze and interpret legislation, Administrative Office directives, Rules of the Court, judicial orders, and requirements.
• Oversee the preparation and submission of periodic statistical reports and other miscellaneous reports.
• Develop and implement records management initiatives to ensure convenient accessibility, security, and proper disposal of departmental records.
• Manage the Court's video-conferencing program.
• Collaborate with IT in developing strategies and implementing procedures that ensure the technological needs of court proceedings are met.
• Manage the Court's CM/ECF System Help Desk.
• Perform other duties as assigned.