Senior Site Manager

Job Details Job Location: Montclair, NJ 07042 Position Type: Full Time Education Level: High School Salary Range: $52,000.00 - $55,000.00 Travel Percentage: None Job Category: Site Manager Job Responsibilities Work a flexible, full-time schedule that includes days, evenings, weekends, and holidays as needed. Operate a laptop/tablet daily to manage communication, run reports, complete trainings, and check-in vehicles. Create and manage the schedule of all direct reports. Attract, hire, and retain a diverse team of top talent. Daily training, coaching, and development of team. Effectively build relationships with hospital staff, patients, guests, and team. Collaborate with diverse populations of team members and hospital administration to earn trust and influence to achieve results. Learn and operate apps/technology on a tablet needed for the daily tasks of this role. Use weekly customer service metric reporting to deliver a white‑glove customer service experience. Motivate and empower a team to provide world‑class hospitality/valet services. Demonstrate leadership skills and maintain a high bar for what customer service looks like for your team. Build relationships with patients, guests, and hospital staff. Report and document all incidents, accidents, or claims with the corporate team. Maintain proper staffing levels to ensure superior customer service and operating standards are met. Physically engage in walking, standing, pushing, and pulling of luggage/belongings in and out of a patient’s vehicle while delivering outstanding customer service. Work continuously in an outdoor environment that may include harsh elements such as severe cold weather, rain, sleet, snow, and other inclement weather. Other Essential Functions Maintain updated site policy and procedure manuals. Monitor daily usage and procurement of materials to maintain departmental supplies, control expenses, and identify any budget reduction possibilities. Lead efforts to improve the experience through analysis of data and creating action plans, including internal marketing (e.g., patient experience surveys). Manage daily activities and all administrative duties in a cost‑effective, operationally efficient, and innovative manner, including staffing, scheduling, timecards, and area assignments. Conduct daily, quarterly, and yearly evaluations according to Onsight Healthcare’s policies, acknowledging achievements and recommending areas for improvement and/or development. Communicate and interpret analysis of metrics, surveys, written and verbal compliments and complaints, and quantitative/qualitative data from multiple sources. Present data and status reports on initiatives to Onsight Leadership and Senior Hospital Administration. Recommend and continually assess programs for potential improvements; consider and incorporate the needs of culturally diverse populations. Ensure Onsight Healthcare’s daily operations comply with federal, state, and local standards, guidelines, and regulations. Other duties as assigned. Qualifications Reporting directly to our Director of Operations, the Senior Site Manager will guide teams on delivering “white glove” hospitality and valet services to patients/guests/hospital staff at the facility. Eligible to work for any U.S. employer. A high school diploma or equivalent is required. Over the age of 18 years old. Minimum of two years of supervisory or management experience. A clean driving record for the past five years and a valid in‑state active driver’s license (permits/temporary licenses are not valid). Speak, read, and write Standard English. Communicate clearly and effectively, with a history of motivating and leading a diverse team. Ability to give in‑the‑moment constructive feedback on employee performance, conduct 1:1s, and consistently develop a high‑performing team that operates with integrity, compassion, and empathy. Understand how to create reports and use data as a tool for developing an exceptional patient experience. Established analytical, problem‑solving, and decision‑making skills. Prioritize multiple tasks in a fast‑paced environment. Physically able to work in a standing position for hours at a time in an outdoor environment. Physically able to move with urgency and speed, and able to lift upwards of 50 lbs. #J-18808-Ljbffr