Technology Solutions Lead / Senior Amazon Connect Engineer

Full-time

Acestack

Role: Technology Solutions Lead / Senior Amazon Connect Engineer

Employment: Full Time

Location: Toronto, ON

Work Arrangement: Hybrid 4 Days/Week Job Description

We are seeking a Full Time Technology Solutions Lead / Senior Amazon Connect Engineer with strong hands-on experience designing, developing, and supporting enterprise-scale Amazon Connect contact center solutions

Key Responsibilities

Design and implement Amazon Connect Contact Flows, Routing Profiles, Queues, IVR, and call routing
Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch
Implement chatbot and voice bot solutions using Amazon Lex
Design and support enterprise-scale contact center infrastructure
Troubleshoot call routing issues, call failures, and performance bottlenecks
Develop CRM integrations with Salesforce, Zendesk, or similar platforms
Apply telephony technologies including SIP, VoIP, CTI, and IVR
Develop and maintain solutions using Java, with Python and JavaScript as an advantage
Collaborate with technical teams to deliver scalable contact center solutions
Support networking technologies including Routing, Switching, MPLS, SIP, and VoIP
Provide technical leadership and solution design guidance

Required Skills

5+ years of hands-on Amazon Connect experience
Strong Contact Flow, Routing Profile, Queue, IVR, and call routing expertise
Strong AWS integration experience
Strong Java development skills
Experience with enterprise contact center infrastructure
Experience with CRM integrations
Strong knowledge of SIP, VoIP, CTI, and telephony technologies
Troubleshooting and performance optimization experience

Nice to Have

Amazon Lex experience
Cisco UCCE and CVP experience
Python and JavaScript knowledge
Strong networking background

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Vacancy posted 2 days ago

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