Front Office Assistant

Description

Amp Up Your Career

We are seeking a Front Office Associate who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026 Miracle-Ear is a place where your expertise improves lives and accelerates your career.

In this role you will manage the customer intake process support clinical operations and drive store performance through effective schedule management. Reporting to the Area Manager you will act as a key pillar of our clinic team helping people rediscover all the emotions of sound.

Compensation: $18.50/hour

Schedule: Monday-Friday 8:30am-5:00pm

Benefits Offered:

• Health & Financial: Medical Dental Vision 401(k) with company match Health Savings Account life insurance family hearing aid benefits.
• Work-life Balance: Paid Time Off (PTO) Paid Holidays volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development: Continuous training development and support through the Ampli-Academy and other specialized learning platforms.

Responsibilities:

Customer Journey Management

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating screening and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Store Administration & Operations

• Monitor inventory assist with billing and invoicing and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services including troubleshooting cleaning and maintaining hearing aid devices.

Retail Sales & Marketing Support

• Partner with the Hearing Care Professional to engage in marketing efforts office promotions and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Must-Have Qualifications:

• Education: High school diploma or equivalent.
• Experience: 2 years of administrative experience in a professional setting and 2 years in a direct customer support role.
• Appointment Management: 2 years of experience with appointment setting and customer database management.
• Communication: Comfortable handling both inbound and outbound calls.
• Technical Skills: Proficiency in Microsoft Office and Windows.

Preferred Qualifications:

• Experience working in a healthcare setting is preferred.
• Background in administration reception or customer service.
• Motivated to help drive sales goals and contribute to a purpose-driven environment.

For privacy reasons please do not visit or contact the local Miracle-Ear stores regarding your application. All applications must be submitted online for review by our regional team.

Miracle-Ear has been in business for over 75 years providing leading innovative hearing solutions that improve lives relationships and communities. With over 1500 franchised and corporate-owned retail clinics across the U.S. were committed to connecting customers to the world of sound around them. Through the Miracle-Ear Foundation we give back to the local communities we serve with a portion of every hearing aid sold helping someone in need.

Amplifon is the global leader in the hearing care retail market empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20300 employees worldwide we are a team of diverse innovative talent dedicated to improving lives through customer experience.

Amplifon Americas headquartered in Minneapolis MN supports Amplifon Canada Amplifon Hearing Health Care GAES and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada LATAM and the United States.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace religion color national origin gender sexual orientation age marital status veteran status or disability status. If selected for an interview please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

#INDC

Required Experience:

Junior IC