Fulfillment Operations Team Leader - Glen Allen, VA

The starting pay range for this position per hour is $21.75 - $23.75. The full pay range for this position per hour is $21.75 - $37.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .

ALL ABOUT TARGET  

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.   Learn more about Target here.    

 

ALL ABOUT   FULFILLMENT  

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks,   preps, packs, sorts, and ships , products safely,   efficiently   and effectively to deliver convenience and quality for our guests.  

 

At Target ,   we believe in our   leaders   having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the   skills and experience of :  

• G uest service fundamentals and experience building a guest - first   culture on your team  

• R etail business fundamentals ,   including   department sales trends, inventory management, guest shopping patterns,   pricing   and promotions strategies  

• P lanning department(s) daily/weekly workload to support business priorities and deliver sales goals  

• P rocess improvements and workload efficiency  

• Leading a team of hourly team members ,   including skills in interviewing, developing, coaching, evaluating, and   retaining   talent.  

 

As a Fulfillment Operations Team Leader, no two days   are ever the same, but a typical day will   most likely include   the following responsibilities:  

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.  

• Ensures every team member understands, is trained, and consistently   delivers on   Target’s guest experience commitments   and consistent operations  

• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.  

• Reviews area guest, financial, and team outcome metrics to   identify   opportunities ,   takes action to improve , and   aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.  

• Demonstrate a service culture that prioritizes the guest service experience. Model,   train   and coach expectations to deliver the service standard.  

• Lead your team and driv e   fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to   and   impact total store profitability, in support of your   direct   leader .  

• Utilize your workload planning tools to ensure your team completes all scheduled   workload   and all orders are fulfilled to meet the delivery , freshness,   and service standards .  

• Review all fulfillment reporting to   identify   gaps and develop a plan to resolve .  

• With direction from your   direct   leader ,   create daily   plans for your team .  

• Be an expert   of   operations, accuracy,   process   and efficiency .  

• Enable efficient delivery to our guests by leading   pickup and ship from store workload .  

• Evaluate and recommend candidates for open positions and develop a guest-centric team . Support your   direct   leader in their onboarding.  

• With   your   direct   leader ,   e stablish   clear goals   around quality, accuracy, and timeliness   and hold team members a ccountable to expectations . Close any training gaps through coaching conversations.  

• Ensure the team is following food safety guidelines and selecting fresh food items for guests .   

• Ensure supplies are ordered   timely   and sto cked . Partner with   your   direct   leader   for   ordering .  

• If   applicable, a s a key c arrier , follow all safe and secure training and processes .  

• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs  

• Demonstrate   inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating   equitable   experiences.   

• Always   demonst rate   a culture of ethical conduct,   safety   and compliance ;   l ead team to work in the same way and hold others accountable to this commitment .  

• Lead and   demonstrate   a safety culture through modeling and recognizing safe behaviors,   identifying   and correcting hazards, holding team accountable to following safety expectations,   assisting   with incident response, and reporting/investigating injuries   timely   and accurately.  

• Model the execution of physical security processes   in order to   enhance the instore security culture.  

• Support merchandise protection strategies across the total store ,   including ordering, storage and application as directed by best practices .  

• Lead and   demonstrate   a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development,   coaching   and team interactions .  

• Address   all   store   emergency and compliance   needs .  

• Support guest services such as back-up cashier, order pick up (OPU) and   Drive   up (DU) and   maintain   a compliance culture while executing those duties, such as compliance with federal, state, and local   adult beverage   laws .  

• All other duties   based   on business needs .  

 

WHAT WE ARE LOOKING FOR  

 

This may be the right job for you if:  

• You enjoy interacting and helping others - including guests that   shop   our store and fellow team members you work with .  

• You thrive in a fast-moving, highly   active   and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.  

• You are open to   working   a   variable   work schedule with varying hours,   days   or shifts (including nights, weekends, holidays , closing shifts   and other peak shopping times).  

 

The good news is that we have some amazing training that will help teach you ever ything you need to know to be a Fulfillment   Operations Team   Lead er .   But ,   there are a few skills you should have from the get-go:  

• High school diploma or equivalent  

• Must be at least 18 years of age or older  

• Previous   retail experience preferred, but not   required  

• Lead and hold others accountable  

• Learn and adapt to current technology needs  

• Work independently and as part of a team  

• Manage workload and prioritize tasks independently  

• Welcoming and helpful attitude   toward all guests and other team members  

• Effective communication skills  

 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:  

 

• Access all areas of the building to respond to guest or team member issues  

• Interpret instructions,   reports   and information  

• Accurately handle cash register operations   as needed  

• Climb up and down ladders  

• Scan,   handle   and move merchandise efficiently and safely, including   frequently   lifting or moving merchandise up to 44 pounds without   additional   assistance from others  

• Ability to communicate on multiple frequency devices and   operate   handheld scanners, and other technology equipment as   directed  

• Flexible work schedule (e.g., nights,   weekends   and holidays) and reliable and   prompt   attendance necessary.  

Benefits Eligibility

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Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to View email address on apply.j-vers.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.