Technology Support Lead Merchant Services Tampa, FL

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers . If you have the required skill set education requirements and experience please click the submit button and follow the next steps. All positions are onsite unless otherwise stated.

Job Description:
Join our dynamic team to innovate and refine technology operations impacting the core of our business services.

As a Technology Support Lead in the Merchant Services group you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience. you will serve as a senior technical leader responsible for the reliability resiliency observability and operational readiness of critical payment platforms. You will provide end-to-end production ownership across the service lifecycle driving stability improvements incident reduction automation and operational excellence.

Job Responsibilities:

• Serve as the technical production owner for critical merchant payment services and client-facing platforms.
• Apply Site Reliability Engineering (SRE) principles to improve reliability availability scalability and operational efficiency.
• Drive end-to-end service quality and client experience through data-driven operational improvements.
• Evaluate service readiness for production release activities ensuring operational controls supportability resiliency and observability requirements are met.
• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g. synthesizing operational signals into prioritized actions) with human-in-the-loop validation and appropriate handling of sensitive data.
• Execute policies and procedures that ensure operational stability and availability and lead incident problem and change management in support of full stack technology systems applications or infrastructure
• Monitor production environments for anomalies address issues drive evolution of utilization of standard observability tools and escalate and communicate issues and solutions to business and technology stakeholders through incident resolution and service restoration
• Applies reuse-first AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.