Family Support Coordinator

Family Support Coordinator (FSC)

Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency.

We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.

The Health Research and Analytics (HRA) business line is seeking a highly motivated, full-time Family Support Coordinator (FSC) to join our team in support of our government customer, U.S. Special Operations Command. This position will play a critical role in advancing the Preservation of the Forces and Family (POTFF) program, which is dedicated to optimizing and sustaining the mission readiness, longevity, and performance of Special Operations Forces (SOF). Through integrated and holistic human performance initiatives, POTFF strengthens both the Forces and their families, ensuring comprehensive support for those who serve. As a Family Support Coordinator, you will contribute to impactful research and analytics that drive evidence-based decision-making and enhance the effectiveness of these vital programs. This is an exciting opportunity to make a meaningful difference in the lives of SOF personnel and their families while working in a dynamic, mission-driven environment.

This position is responsible for the development, coordination, and evaluation of programs and services that directly support the preservation and resilience of assigned unit forces and their families, serving USSOCOM component commands across multiple locations. The FSC identifies and documents program needs, gathers evaluation data from diverse sources, and develops targeted programming for specific demographic groups, while leading or assisting in the coordination of official processes, networking opportunities, and support initiatives such as mentorship, resource fairs, and training events. Additionally, this role acts as the commander's representative for family support matters, facilitates communication through various media channels, and collaborates with military, DoD, and civilian resources to ensure effective service provision and community outreach.

Responsibilities

• Responsible for comprehensive and effective coordination, development, and evaluation of programs and services that contribute directly and positively to preservation of the assigned unit's force and families
• Serve as the FSC for USSOCOM component commands at multiple levels or in multiple locations; may be Special Operations specific or sponsored by the Department of Defense organizations, military service or civilian entities
• Identify and document program/service needs and evaluation data
• Gather and compile needs and evaluation input from customer populations by tapping existing resources where available, e.g., focus group and or unit meetings convened by leadership, POTFF Family Resilience Program evaluation results, trend information from POTFF Psychologists, Chaplains, Ombudsmen, Family Readiness Group (FRG) staff, and website utilization patterns
• Develop needs-based programming to serve specific demographic groups and geographic locations
• Lead and/or assist in the coordination and/or development of official processes, functions and networking opportunities for subpopulations served:
  • Welcome, indoctrination, and mentorship programs for new spouses
  • Resource Fairs, Deployment Support Briefs, and spouse appreciation events
  • Virtual and in-person educational training, e.g., dealing with combat stress, impact of mobilization
  • Communication protocols, e.g., protocols for family support outreach to new spouses, protocols for reaching families residing in remote areas
  • FRG training and consultation for commands
  • Emergency response protocols
• Coordinate the provision of programs and services utilizing existing resources from within their assigned commands, DoD and the civilian sector
• Assist with the development of standard operating procedures/service provision protocols
• Assist with program development, community organizing, community outreach and liaison
• Serve as the commander's representative for matters related to family support
• Communicate on behalf of the command utilizing a variety of media/social media

Key Qualifications

• Bachelor's degree in education, human/social services or a related field OR four years' experience providing social service education, or work/family life consultation or coordination services
• At least two years' experience coordinating social service education programs
• Ability to effectively communicate orally and written
• Ability to obtain and maintain a U.S. government security clearance

Benefits: Live an Extraordinary Life We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.

• Balance life through a compressed work schedule : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time.
• Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs.
• Take time to recharge : You get paid time off to support work-life balance and keep motivated.
• Prioritize wellness : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
• Better together : Coverage for partners, gender-affirming care and health support, and family formation support.
• Build your financial future : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
• Advance your education : Tuition assistance is available to pursue higher education.

A Work Environment Where You Succeed For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world. You will have the opportunity to thrive in a culture that inspires you to:

• Apply your talent to challenging and meaningful projects
• Receive select funding to pursue ideas in scientific and technological discovery
• Partner with world-class experts in a collaborative environment
• Nurture and develop the next generation of scientific leaders
• Give back to and improve our communities

Vaccinations & Safety Protocols

Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).

Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.