Guest Services Agent

Company Overview

At Oregon Beach Vacations , we're proud to be an industry leader in vacation home rental management, offering an established and growing collection of beautiful vacation homes throughout Oregon. We believe that property management is best done locally, and our dedicated teams work every day to raise the bar on service-both for our Owners and our Guests.

Position Summary

We are seeking a dedicated and personable Guest Services Agent to join our team at Oregon Beach Vacations. In this role, you'll be the welcoming face and voice of our vacation rental properties, creating memorable experiences for guests from their first inquiry through checkout. You'll thrive in this position if you're naturally supportive, enjoy helping others, and find satisfaction in building genuine connections with guests while coordinating the many details that make their stays seamless and enjoyable. This is an opportunity to make a real difference in people's vacation experiences while working collaboratively with our property management and service teams.

Key Responsibilities

• Make reservations for vacation rentals via phone and email; confirm online bookings with guests and be familiar with all properties on client's website.
• Know how to process a cancellation, alter a reservation and be familiar with company policies.
• Provide information regarding vacation rental homes and availability to current and prospective guests over the phone, via email, and in person
• Guest relations; assist guests with questions, special requests and issues before, during and after their stays ensuring a positive experience through great customer service. Use empathy on issues and complains and managers support as necessary.
• Coordinate assignments with third-party service providers (maintenance, housekeeping, and others) from ordering and tracking through completion
• Monitor recurring maintenance and minor repairs and coordinate completion of approved maintenance for homes
• Efficiently and accurately enter data into a variety of systems and electronic databases. Maintain the integrity of accounts by entering information with accuracy into the system.
• Collect funds for rent, tax, fees, etc. from customers
• Perform other job duties including, but not limited to occasional errands, other property management functions or special projects as requested by supervisor
• Greet people who come into the office
• Observe established policies and procedures
• May be asked to support at other locations within the region
• Manage and confirm reservations coming from multiple channels, including Online Travel Agencies (OTAs) such as Airbnb and Vrbo; ensure correct rates, availability and guest information are entered into internal systems
• Other duties as assigned

Required Qualifications

• High School Diploma or GED. Associates degree preferred.
• 2 years minimum experience in Hotels, Vacation Rentals, Sales or Customer Service experience required
• 2 years sales and/or reservations teams experience required
• Availability to work evenings, weekends, and holidays in the office.
• Reliable transportation to and from work.
• Experience in rental management or hospitality services is preferred.
• Proficiency in Microsoft 365 tools.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities.

Compensation & Benefits

Hourly Salary $22 - $24

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health, Dental, and Vision insurance
• Life insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Long term and Short term disability insurance
• Gym memberships or discounts
• Relocation assistance

Schedule

Scheduled shifts are determined by business needs. Weekend and holiday work may be required.