Slot Shift Supervisor

JOB SUMMARY The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees. ESSENTIAL JOB FUNCTIONS Responsible for interviewing, training, and selecting employees for the department Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed. Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner. Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Directly responsible for training Slots and Keno Hosts, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate. ADDITIONAL JOB DUTIES Oversees all significant monetary exchanges to ensure prompt and accurate execution of every transaction. Completes daily personnel assignments and reassigns personnel on floor based on business volume. Provide feedback from the slot floor to upper-management to provide superior customer service. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines. Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction. Exercises appropriate discretion in identifying situations that require management attention. Ability to handle & secure keys within department guidelines. Adheres to regulatory, departmental and company policies. Responsible for casino operations on an assigned shift. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Other duties as assigned. QUALIFICATIONS High school diploma, G.E.D. is required. Must possess strong supervisory and leadership skills. Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required. Minimum 1‑2 year's previous experience in either Slots or Keno preferred. PHYSICAL DEMANDS AND WORK ENVIRONMENT Must be able to maneuver to all areas of the casino. Must be able to lift up to 40 pounds. Must be willing to assist in keeping the casino clean. Must be willing to approach and converse with strangers. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have sense of urgency and keep up with fast‑paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high‑noise levels, bright lights and dust. Must be able to respond to visual and aural cues. DISCLAIMER Preference is given to Ak-Chin community members and members of other recognized Arizona tribes. #J-18808-Ljbffr