Experienced Service Advisor

Beaver Mitsubishi of St. Augustine is seeking experienced Automotive Service Advisors to join our growing team. You will be the primary point of contact for our service customers, ensuring a seamless and positive service experience. This role is ideal for candidates with excellent communication and organizational skills, and who excel at understanding customer needs, scheduling appointments, communicating service recommendations, and ensuring customer satisfaction.

Responsibilities:

• Greet service customers promptly and courteously upon arrival.
• Listen attentively to customer concerns and accurately document vehicle issues and service requests in our system.
• Schedule service appointments efficiently, optimizing the service department's workflow.
• Collaborate with factory-trained technicians to diagnose vehicle problems and determine necessary repairs and maintenance.
• Prepare clear and accurate repair estimates, explaining recommended services (including brand-specific procedures and parts) and associated costs to customers.
• Advise customers on the importance of regular maintenance and recommend relevant services to ensure optimal performance and longevity.
• Obtain customer authorization for all service work and communicate any changes in the repair plan or cost estimates promptly.
• Keep customers informed about the status of their vehicle service, providing timely updates and addressing any questions or concerns.
• Conduct post-service follow-ups to ensure customer satisfaction and build lasting relationships with vehicle owners.
• Process service invoices and payments accurately and efficiently.
• Maintain a clean and organized service reception area.
• Stay updated on product knowledge, technical service bulletins, and warranty policies.
• Adhere to all dealership policies, procedures, and safety regulations.

Qualifications

• Previous experience as a Service Advisor, Service Writer, or in a customer service role within an automotive dealership environment is preferred .
• Experience working with import brands, particularly Mitsubishi, is a strong advantage .
• Solid understanding of automotive systems and the service requirements of Mitsubishi vehicles.
• Excellent communication, interpersonal, and active listening skills.
• Strong commitment to providing exceptional customer service.
• Proficiency in using dealership management systems (DMS) and computer applications.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Valid driver's license.

What we offer:

• Employee purchase and service discount
• Medical, Dental, Life, Disability insurance
• Flexible Spending Plan
• 401(k) retirement plan
• Paid Vacation
• Family-oriented and friendly work environment
• Tenured leadership and management team, with a focus on career development

What makes working here special?

The Beaver Culture:

We spend so much of our time with those we work with-our lives should be better for it.
That's why we make it a core value to create a positive, supportive work-life experience. The Guest experience matters deeply, but so does the experience of our team. When we take care of each other, our work is more meaningful, our relationships are stronger, and our lives are better for it.

Continuous Growth:

Growth is also central to our culture. We provide continuous learning, advancement opportunities, and honest coaching to support your professional journey and personal success.

Team and Family:

Yes, we know how to have fun! From team celebrations to day-to-day laughter, we believe joy is part of doing great work. We're more than a team - we're a family built on trust, respect, and the shared drive to succeed together.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.