Boston Showroom Assistant Manager

About Us At Thos. Moser, we believe in living better with fewer things—created with care, built to last, and rooted in American handmade design. For more than fifty years, our furniture has been shaped by hand, guided by a quiet dedication to quality and intention. As we grow, our digital presence plays an essential role in welcoming more people into the story of our work. Role Overview The Boston Showroom Assistant Manager is a hands‑on role supporting sales, the customer experience, and daily showroom operations. Grounded in presence and reliability, this position works closely with the Showroom Manager to keep the floor running smoothly, opportunities moving forward, and each interaction aligned with Thos. Moser brand standards. The role is best suited for someone who prefers to be on the floor, engaging directly with customers, supporting the sales process in real time, and ensuring details are handled with precision. Success requires a balance of hospitality, commercial instinct, and operational discipline, including managing a personal book of business, supporting trade relationships, and maintaining clear follow‑through across quotes, orders, and CRM activity. What You’ll Do Floor Leadership and Sales Support Support daily showroom execution during open hours, ensuring every customer is welcomed and guided with professionalism and warmth Reinforce strong discovery, product knowledge, and clear next steps within the sales process Step into active opportunities to maintain momentum, resolve issues, and support close rates Contribute to a showroom culture that is attentive, calm, and aligned with the brand Customer Relationships And Experience Build and manage a personal network of customers and trade partner relationships across inbound inquiries, repeat customers, and proactive outreach Guide customers through standard orders, custom configurations, and design decisions with clarity and care Maintain consistent communication from first conversation through delivery Ensure a high‑touch experience that reflects the lasting nature of the product Proactive Outreach Maintain a consistent outbound cadence to customers and prospects Conduct post‑delivery follow‑up and address issues early Convert outreach into appointments, active opportunities, and closed business Build relationships that support repeat engagement and referrals Operational and Order Accuracy Ensure quotes and orders are accurate and complete, including specifications, finishes, lead times, and delivery details Identify and resolve issues before they impact the customer experience Partner with internal teams to keep projects moving forward Maintain a disciplined approach to detail in a business where precision matters CRM Data Management Maintain accurate and current CRM records, including customer journey stages, order activity, next steps, and documentation Ensure records are clear enough for seamless handoff across the team Support forecasting through consistent and reliable data Reinforce the standard that work is documented as it happens Trade and Event Support Support outreach to designers, architects, and trade partners Assist in preparing outreach lists, coordinating events, and executing follow‑up Ensure trade customers receive timely communication, samples, and specifications Contribute to the showroom’s presence within the local design community Coverage and Continuity Maintain smooth showroom operations when the Showroom Manager is unavailable Ensure continuity in floor coverage, priorities, and customer communication Keep standards consistent during busy periods and shifting demands Requirements What You’ll Bring Ideal Background And Experience 3 to 5 or more years of experience in high‑end retail, showroom sales, or design‑focused customer service Strong sales ability with the confidence to build relationships and guide customers to a decision Excellent organization and attention to detail, particularly in quotes, orders, and customer records Experience using CRM systems to manage pipeline, follow‑up, and forecasting Ability to balance hospitality, design sensibility, and commercial discipline Clear and professional communication, both in person and in writing An appreciation for materials, design, and the role furniture plays in the home Availability to work showroom hours, including weekends Preferred Experience Experience working with interior designers, architects, or trade customers Familiarity with custom or made‑to‑order products Experience with showroom presentation or merchandising Interest in design or heritage brands #J-18808-Ljbffr Thos. Moser