Service Manager II

Din Tai Fung (DTF), a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first‑class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Founded in 1972, the Michelin‑recognized restaurant brand continues to be family‑owned and passed down through generations, with more than 165 locations in 13 countries worldwide. Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Din Tai Fung has 16 U.S. locations to‑date, offering an upscale yet inviting cultural dining experience for everyone, for any occasion. Location 3333 Bristol St, Costa Mesa, CA 92626, USA Salary Range for Service Manager II $88,500 - $110,600 annual base salary Benefits for Service Manager II Competitive Pay & Benefits Employer Contribution for individuals and eligible dependents' medical insurance Dental, Vision, and Life Insurance Health Savings Account (HSA) Commuter Spending Accounts 401(k) Plan with company match Employee Assistance Program Discounts through BenefitHub Employee Meal Discounts Paid Time Off (PTO) to support work‑life balance (accrued based on length of service) Paid Sick Leave (PSL) to care for your health or loved ones Quarterly Wellness Days - extra time off to recharge every season Opportunities for growth; we love promoting within! Job Purpose The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision. Job Responsibilities Ensure greeters and servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service. Train and coach servers and greeters for performance excellence. Model company values and standards in all interactions. Set clear goals for the greeter and server teams. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary. Partner with other FOH leadership to maximize server‑driven sales (e.g., upselling strategies) and manage labor costs. Manage call‑outs and shift coverage while maintaining service excellence. Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively. Job Requirements for Service Manager II High school diploma or equivalent 5+ years restaurant management experience in casual or upscale casual dining. 1+ years of restaurant lead or supervisory experience preferred Ability to stand for long periods of time. Ability to lift 20+ lbs. Comfortable with being exposed to hot and cold temperatures. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job‑related duties assigned by their supervisor. Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally. Equal Opportunity Employer Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or any other protected status, in accordance with applicable federal, state/provincial and local laws. U.S. Employment Eligibility In the United States, Din Tai Fung North America participates in E‑Verify to confirm work authorization for all new hires. To learn more, please visit: #J-18808-Ljbffr