Engagement Manager

Job Description

Job Description

Are you ready to own a portfolio of high-impact customer engagements, supporting solution implementations and building trusted partnerships to drive measurable results?

At Naviant , our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.

We are seeking a detail-oriented, customer-focused Engagement Manager to lead multiple customer projects and managed services engagements, ensuring consistent value realization and strong customer outcomes. This role balances execution, communication, financial accountability, and relationship management to drive successful project delivery and long-term customer partnership.

As the primary point of contact for customers, you will manage day-to-day engagement execution, coordinate across technical and internal teams, proactively address risks and dependencies, and ensure projects are delivered on time, within scope, and aligned to quality expectations. Success in this role is driven by the ability to create trust, accountability, organization, and consistency across customer engagements while contributing to operational excellence and long-term customer success.

• Develop a strong understanding of Naviant’s methodology, customer engagement approach, and project management processes.

• Build relationships with customers, technical resources, operations, sales, and other internal stakeholders.

• Learn active projects, engagement workflows, project documentation standards, and reporting expectations.

• Become familiar with CRM, project management, and work management platforms used to support project execution and financial tracking.

• Establish credibility through strong organization, responsiveness, communication, and attention to detail.

• Begin independently managing multiple customer projects and/or managed services engagements.

• evelop and maintain detailed project plans including scope, timelines, milestones, dependencies, and status reporting.

• Monitor budgets, utilization, project financials, and overall engagement health across assigned work.

• Proactively identify project risks, dependencies, and issues while driving timely resolution and escalation.

• Facilitate productive customer and internal meetings and partner closely with technical teams to ensure quality standards and successful delivery outcomes.

• Manage customer expectations through clear, organized, and consistent communication.

• Support renewal, expansion, and follow-on opportunities through strong customer partnership and consultative engagement.

• Actively support managed services engagements and consistently deliver projects on time, within scope and budget, and aligned to customer expectations and quality standards.

• Serve as a trusted advisor and primary point of contact across multiple customer engagements.

• Drive accountability across project execution, budgeting, documentation, utilization tracking, and issue resolution.

• Deliver clear project updates to technical and non-technical stakeholders while strengthening long-term customer relationships through consistent execution and communication.

• Contribute to operational excellence by identifying process improvements, sharing best practices, and collaborating effectively across teams to support customer and organizational success.

Project & Engagement Execution

Demonstrated ability to manage multiple concurrent engagements through effective prioritization of active and backlog customer projects. Brings experience developing project plans, managing scope, timelines, milestones, dependencies, and deliverables while ensuring consistent execution and quality outcomes. Proactively identifies risks and drives resolution to keep work moving forward.

Financial & Operational Accountability

Strong experience managing project budgets, tracking forecasted versus actual hours and costs, and maintaining overall financial health across engagements. Demonstrates strong organizational skills and attention to detail across reporting, documentation, utilization management, and operational execution. Comfortable working within CRM and project management platforms to support delivery and financial tracking.

Customer Partnership & Communication

Builds trusted customer relationships through collaborative, proactive, and organized communication. Effectively manages expectations, facilitates productive meetings, delivers concise project updates, and addresses issues directly to support successful customer outcomes. Communicates effectively with both technical and non-technical audiences.

Cross-Functional Collaboration & Engagement Excellence

Collaborates effectively across technical teams, operations, sales, leadership, and peers to drive successful engagement outcomes. Supports prioritization, coordination, and alignment across multiple stakeholders while contributing to a collaborative, team-oriented environment focused on customer success.

Continuous Improvement & Organizational Effectiveness

Brings a proactive, solutions-oriented mindset focused on improving processes, tools, and team effectiveness. Shares lessons learned and best practices while supporting operational excellence, ongoing learning, and continuous improvement. Demonstrates accountability, adaptability, and strong execution in a fast-paced, customer-focused environment.

At Naviant, we believe in taking care of our people, both professionally and personally. As a fully remote company, we offer an engaging and supportive culture that prioritizes work-life balance.

• Comprehensive Health, Dental, & Vision Insurance

• Employer Paid Disability & Life Coverage

• 401k & Match Program

• Generous Paid Time Off

• Flex Spending Plans & Dependent Care

• Monthly Home Office Allowance

• Volunteer Time Off

• Charitable Giving Program

• Lifestyle Spending Account

• Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more!

Employees must reside in the U.S. and be authorized to work in the U.S.
Sponsorship is not provided.

Naviant is an Equal Opportunity and E-Verify employer seeking a diverse and talented workforce.
E-Verify Notice

#LI-BG1