Business Banking Support Specialist

Commercial Banking Services Product Support Specialist

Be the primary individual that provides support of commercial banking services product installation and implementation within the bank, its branches, and customer locations. Requires the ability to exercise independent judgment with moderate supervision. Provides support for all department products and services, customer service, upselling, and on-site customer training. This position performs a variety of administrative duties in support of certain products. Works closely with other departments within the Holding Company to meet required deadlines. Assists all department customers any way possible within their scope of judgment or refer to management. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other business units for traditional and non-traditional banking products and services. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

High school education or equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Previous experience in cash management, wire services or related area is desirable. General background in bank policies, procedures, and banking regulations (state and federal); knowledge of bank products and services preferred.

Ability to read, write, and speak English. Excellent verbal, listening and communication skills. Strong customer relations skills and ability to work with employees and customers in a cooperative manner. Ability and desire to work as part of a team, and with people of diverse backgrounds.

Demonstrated skill in customer service and training. Ability to identify client needs, present banking solutions and bank products. Ability to recognize closing opportunities to refer, retain and grow customer relationships. Ability to use and have a strong understanding of Word documents, Excel spreadsheets and Outlook email and scheduling.

Knowledge of modern office practices and procedures; accurate grammar, spelling, punctuation and Standard English usage; business correspondence formats, recordkeeping and filing methods; basic math calculations.

Ability to identify client needs, present banking solutions and bank products. Ability to recognize closing opportunities and retain and grow customer relationships.

Strong organizational skills and attention to detail.

Possess good judgment skills. Ability to make decisions, work independently, handle confidential information and manage multiple tasks.

Willingness to work flexible hours as needed.

Willingness to assume additional responsibilities/duties/projects as they arise.

Ability to operate office equipment including computers, calculators/adding machines, telephones, voicemail, copy/printer machines and security devices.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to drive a vehicle. Must maintain a current, valid driver's license and an acceptable driving record for bank insurance purposes.