Customer Service Representative

Overview Handyman Connection Grapevine has an opening for a Customer Service Representative. Our customers love us! We have over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection of - Grapevine is a locally owned and operated, well established Home Improvement Company dedicated to excellent customer service and quality workmanship. What You Will Receive Base salary starts at $31,200 plus the opportunity to earn monthly bonuses against set metrics. Work during traditional business hours with some flexibility – no nights or weekends! Professional office with a friendly touch! Excellent training and support Branded apparel available (or business casual attire) Responsibilities Strong telephone and written communication skills Dedication to excellent customer service Outgoing personality; enjoys working with people Prescreening of craftsman applications, preparation of paperwork for interviews and onboarding Office administration Able to manage small business details while working independently Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc. Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, PowerPoint Prior experience and working knowledge of CRM software preferred Knowledge of home repair and light remodeling a plus Experience working in a Customer Service Role or Telemarketing Role preferred Confident in selling over the phone Experience handling customer payments – some QuickBooks experience preferred Qualifications Experience in customer service or telemarketing preferred Strong communication and interpersonal skills Ability to work independently and manage multiple tasks Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint) CRM software experience preferred Knowledge of home repair or light remodeling a plus Company Information Handyman Connection might be a great fit for you. Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry. #J-18808-Ljbffr Handyman Connection of Grapevine, TX