Patient Service Representative- Hilliard Family Medicine

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Mon - Friday 7am - 3pm
• Hilliard, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.

• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.


• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.


• Collect copays, deductibles and/or outstanding balances.


• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.

• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.

• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.


Qualifications:

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting

• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;

• Strong organizational and written communication skills;


• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;

• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;


• Ability to work independently and in a team environment; and able to lead by example;

• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
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