Customer Service and Sales Representative [Wireless]

Job Description

Job Description

524 Inc. is currently setting up interviews for the following position.

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

524 Inc. is a leader in providing exceptional customer experiences and developing lasting relationships. Our impacts are far-reaching, spanning across the US. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact

Our Customer Service and Sales Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

• Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
• Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
• Troubleshoot technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
• Use technology to source and input customer data accurately as related to the inquiry

Requirements

• Relevant sales experience desired
• Must possess an energetic sales attitude
• Efficient time management and organizational skills
• High level of integrity, motivation, and enthusiasm
• Deadline and detailed oriented

Soft Skills:

Ability to listen to and understand customer’s concerns

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.